RainWind
join:2000-10-20
Van Wert, OH
| They were terrible anyway.
Worst phone service provider I've ever dealt with. I'm with Centennial Wireless now. While they may have some billing problems, and their contracts are are probably the worst in the business, I'm happier overall.
Sprint is just terrible. Their customer service was horrible. Their billing was horrible. Their service was only half decent. For the longest time they kept trying to bill me $15 for some second account I never had. Every time I questioned them about it nobody could figure out where it came from, or why I owed them $15, so they credited it off. Every time they credit that $15 the account came right back the next month and I'd get another bill in the mail for it. |
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jmn1207
Premium
join:2000-07-19
Reston, VA
 ·Verizon FIOS
| said by RainWind  :Worst phone service provider I've ever dealt with. I'm with Centennial Wireless now. While they may have some billing problems, and their contracts are are probably the worst in the business, I'm happier overall. Sprint is just terrible. Their customer service was horrible. Their billing was horrible. Their service was only half decent. For the longest time they kept trying to bill me $15 for some second account I never had. Every time I questioned them about it nobody could figure out where it came from, or why I owed them $15, so they credited it off. Every time they credit that $15 the account came right back the next month and I'd get another bill in the mail for it. I had the same problem with a mysterious $5 fee that kept getting charged to my account as a service. It finally got dropped for good about a year ago, and I was actually able to see it on their website after the big update they had some time ago.
I would say that Sprint was terrible, but they certainly aren't anymore from my experience. Customer support is great, at least it has been for me, and apparently they have become the leader in this department. The plans rock, but their phone selections are not as robust as AT&T or Verizon's, in my opinion. I'd rather have the BB Storm or the iPhone over the HTC models or Instinct. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| reply to RainWind
I left Centennial Wireless after they completely screwed me over. Then, when I left, they screwed me over again. I'm with Sprint and plenty happy with their service. With the new QChat phones, I have Direct Connect most places I go, and still have the coverage of a CDMA phone.
Just FYI, make sure if you ever plan to leave Centennial Wireless, you give them 30 days WRITTEN notice. |
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jmn1207
Premium
join:2000-07-19
Reston, VA
·Verizon FIOS
| said by CMoore2004 :Just FYI, make sure if you ever plan to leave Centennial Wireless, you give them 30 days WRITTEN notice. Does spray-painting your intentions to leave across the front of their building count?  |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Just be sure to sign it. |
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