fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to FicmanS
Re: Got a bucket?
said by FicmanS  :This ships taken on water... NONE of you all quit your day jobs, k?
A few things,.. for one, OUR ECONOMY IS SCREWED UP! Plain and simple! This isn't purely about bad service. Part of this is the iPhone too. I can tell you a large amount of people in MY circle that left Sprint for a specific phone exclusive to another provider, mostly, the freakin' iPhone.
Second, Sprint has always been one to take on the drudges of the financial world as customers. In a down turn, those customers end up bailing for non-payment or because they need something even cheaper like a pre-paid phone OR no expensive cellular service at all.
Third, if people haven't noticed, the economy simply sucks! MANY businesses are hurting.. albeit not as bad as Sprint, but still... there are going to be losses. I can point you all to a number of businesses where customer volume is down 30% across the board.
Fourth, yes, Sprint DOES have some customer service issues - but, um.. so do the others. I AGREE that their service has not been good, HOWEVER, how can anyone sit here, calling a sinking ship, as Sprint has a new CEO and has been taking huge steps to improve its services? Dan Hesse was the one that pioneered the way cellular service is structured today. He took AT&T Wireless and pulled them way in front back when he ran that company.. with that, I think he's certainly qualified to do the same with Sprint.
And, on another note.. take the losses that Sprint has and compare it to a company like Qwest who took a MAJOR dive back in 2002 and STILL manages to operate, and companies like Vonage who people continue to pronounce them dead, I think Sprint is doing just fine. I mean, they may be losing customers, BUT, they are still investing in their network and still moving forward. They will get their customers back and they will do just fine! Above all the BS that people post about sprint (just as with any other provider) Sprint still remains the easiest of providers to deal with. Also, its been proven many times that its not always about customer service.. it's about the product and service you offer, not both at the same time. You can have shitty customer service and, say, the iPhone, and you'll still have customers - its a fact.
Sprint isn't "taking on water".. they are "not finally done" (again for the millionth time someone has claimed it...) they are simply trying to rebuild their brand and we're in the middle of the construction process looking at the mess. I also find it ironic that people, here, complain all the time about investors looking for that "instant gratification" in the stock market and how any instant gratification or over night success isn't achievable, yet, on the other side of the table, people want - .. "instant gratification".. interesting. Changes take time.
Sprint will be around for quite some time. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | Fiberguy.. Good post. too bad the Sprint bashers just don't get it.
So... nuff said.  |
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FicmanS
Premium
join:2005-01-11
Brownsburg, IN
clubs:
 ·Comcast Digital Vo..
 ·Comcast
| reply to fiberguy
VERY funny response...
You are joking right...? LOL
My only point is there are CLEARLY several issues at Sprint that are causing them some issues, like it or not they are seeping some water and cracks are showing. They have made some bad decisions in the last few years that are hurting them, but O it's the economies fault...? WOW
I'm not saying Sprint will go anywhere at this point, they are taking measures to make ends meet... Bailing water
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chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY
| reply to fiberguy
Sprint has by far the best service. Their EVDO is cheap and very fast. I actually rely on it for work.
Sprint's problem is the erratic billing, and the lack of phones attributed to the CDMA network. I actually think the phones are better then VZ.
BTW Customer service is no longer the nightmare it was, it is pretty much on par with everyone else.
--
"He who is not afraid today to say 'no' to the repressive machinery of a criminal bureaucracy earns the right to be called a Human Being."
»lp.org/
Zion is our milk |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| said by chlen :Sprint has by far the best service. Maybe for your area, but Sprint sucks over here.
I had Nextel before the Sprint hostile takeover, and I was fairly happy with the service and they had great customer support. But once Sprint took over all of that changed. Sprint is a horrible company and even the new CEO can't figure out what to do. Sprint may keep going, but they will be a shadow of their former selves. |
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chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY
| said by imrf :said by chlen :Sprint has by far the best service. Maybe for your area, but Sprint sucks over here. I had Nextel before the Sprint hostile takeover, and I was fairly happy with the service and they had great customer support. But once Sprint took over all of that changed. Sprint is a horrible company and even the new CEO can't figure out what to do. Sprint may keep going, but they will be a shadow of their former selves. It is by area...for example you cant even consider TMobile a real service operator here, just something casual users get for emergencies. However on the west coast it is quite reliable from what I hear.
Around New England Sprint is excellent...I went over from Nextel as well. Nextel had good service but only in populated areas or the highways. Nextel was useless in the country.
ATT BTW was the only service to work reliably in the northern Adirondacks and much of northern NY. Sprint a distant second.
--
"He who is not afraid today to say 'no' to the repressive machinery of a criminal bureaucracy earns the right to be called a Human Being."
»lp.org/
Zion is our milk |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to FicmanS
Joking? No.. I have better things to do than to come to a discussion board and crack jokes. My post was with substance and thought. So, no.. not a joke and NOT funny.
You've had some problems with Sprint.. That's clear, and others have too, sure! The same can be said in the ATT forums, Verizon forums, T-mobile, Cricket, Metro PCS.. etc etc etc. I've learned to look beyond those as a whole anyway. Someone that is analyzing a service will look beyond their own personal experience and take MANY things into account, like I did.
And yea.. I can certainly tell by re-reading my own post that Yea.. my ENTIIIIIIIRE post blamed it on the economy..
as your picture shows.. pull your head out of your ass and read next time please.
What you're really saying is you have no clue what you're talking about and blowing hot air. Please learn to communicate. |
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J
California Dreamin'
join:2002-02-08
California |  reply to fiberguy
Excellent post fiberguy! |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI | reply to imrf
Sprint service doesn't suck over there. Perhaps the phone you had sucks. Perhaps the Nextel network sucks in that area. I can tell you without a doubt that the Sprint CDMA network is fine in that area, though. |
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imrf
Premium
join:2002-06-06
Utica, MI | I can tell you for a fact when I had Sprint CDMA the service sucked here. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI | I used to think service sucked in a lot of spots, then I realized it was simply the RF chip in the phone that sucked. I've since learned and gotten a better phone. |
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imrf
Premium
join:2002-06-06
Utica, MI | I'm well aware of that. If I took the phone that I had to a different spot, it worked flawlessly. Again, my area flat out sucked with Sprint service. |
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