TSI Andre
Senior Phone Specialist
Premium
join:2008-06-03
|  New Phone Order Activation Time Lines
I just wanted to give everyone a heads up that effective immediately, the due date intervals have changed for phone orders.
Here are the new intervals:
New Phone Line Installation - 10 Business Days (Can take up to 12 Business Days)
Bell & Reseller Phone Transfers - 10 Business Days (Can take up to 12 Business Days)
CLEC (NON-BELL) Transfers - 10 Business Days (Can take up to 12 Business Days)
Move Orders - 5 Business Days (Can take up to 10 Business Days)
Feature Changes - 3 Business Days (Can take up to 5 Business Days)
Directory & Display Changes - 5 Business Days (Can take up to 10 Business Days)
TN Change - 5 Business Days (Can take up to 10 Business Days)
Sorry for the inconvenience this might cause.
Regards,
Andre
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TSI Andre - TekSavvy Solutions Inc.
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum ) | |
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HiVolt
29
Premium
join:2000-12-28
Toronto, ON
clubs: | Re: New Phone Order Activation Time Lines Ouch, these are some long times... Is Bell not pushing any sort of "express install" option, like they do for their own customers, I think its like $59.99.
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GO LEAFS GO! | |
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TSI Andre
Senior Phone Specialist
Premium
join:2008-06-03 | Re: New Phone Order Activation Time Lines This option has not been extended to TSI as of yet, therefore, we are stuck with the 10 days. 
~ Andre | |
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TSI Steve
TSI Steve
Premium,VIP
join:2007-01-12
Chatham, ON
1 edit | And yes...for those of you asking...
Bell does use digital switching technology.
and yes... it takes 10 business days for them to click a link in their web portal.
Some will argue that "there's a lot of work that needs to be done" and yes.. that is true for -some- lines.
Personally, don't understand why businesses can't just push things forward instead of holding things back.. I mean.. I know it all comes down to the almighty dollar....
Anyway!
Steve
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TSI Steve - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
AND YES!!! | |
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BryceS
join:2007-09-17
Waterloo, ON
| Pretty messed that half the stuff listed I can sell to Bell clients through Bell World stores in 2 business days, including Saturdays, with the free installation options.
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My employer is in no way responsible for my views/suggestions/posts made in this forum. | |
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BarterFrost
join:2007-11-18
 ·TekSavvy Solutions..
| I just switched from Bell to Teksavvy for home phone a few hours ago. The representative said that even though it would take 10 days to change, I shouldn't notice any downtime.
Even if I was down for the whole time, I wouldn't care.
Now I've switched phone and internet to Teksavvy, Bell will never see another dime from me again. Sure, Teksavvy has to pay Bell as a reseller, but at least the profit from the service will be supporting Teksavvy (and not the monopoly). | |
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WaitForGodot
join:2009-01-07
·Bell Sympatico
·TekSavvy Solutions..
| Re: New Phone Order Activation Time Lines said by BarterFrost  Sure, Teksavvy has to pay Bell as a reseller, but at least the profit from the service will be supporting Teksavvy (and not the monopoly).
[/BQUOTE :... and a helpful, friendly warm body in your own language and time zone (not those Level 1 scripted guys from Timbuktu). | |
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igmrlm
join:2007-10-31
1 edit | As far as I have seen, these are pretty common times across the board. I know that when I do an order for to bring a rogers digital number (clec) to a bell line the required due date is the same 10 bus days. I was told that this was because of some crtc regs... as to how accurate i cannot say, I can check in our reference manual tomorrow.
note... thats for the convertion between companies, from say rogers to bell, or bell to teksavvy.
The rest of the times... well that's really quite crazy
A feature change or phone number change should take 12 hours
A name display change 12 hours as well
A directory change should take 4 days
A move order, typically 2-5 days depending on the facilities at the new location
Even granting the time that it takes for Teksavvy to send the order to the carrier services group at bell, then the time for them to sit around and work on the order... it should not take nearly that long...
Not much you can do though | |
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riojew0453
@cia.com
| These take so long because they are not flow-through. The business process looks something like this in the legacy world:
-Client calls TSI
-TSI submits order to Bell
-Bell wholesale receives order in it's work queue.
-It processes the request, probably in two application, one to bill the client and one to have the downstream mechanized work orders created.
-The master legacy MWO generates sub tasks for each different team involved: 1 to the DMS programming queue (who receives it, checks it, and sets it to be completed on the due date), 1 to the provisioning group, which determines which pairs will interconnect where between customer and CO (cross-connect field work order), one to the CO frame (to interconnect the inbound pair to a splitter and from the splitter to DMS and DSLAM. Finally, if necessary, a field tech visit to the home is loaded into the job calendar for home/smb field techs.
I can't wait for the day when much of this gets taken out by automating everything but the physical interconnections, freeing up resources to improve networks and customer service both to retail and wholesale customers. Doing bulk daily crossconnect work done by a dedicated team would also reduce record errors which cause lots of issues.
*There is 1-touch instant features and number provisioning with two Bell services AFAIK, Digital IP Voice the VoIP product and with Mobility. | |
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riojew0453
@cia.com
| And yes, according to the BCE Tariff website, it is item 109 in the general tariff.
»www.bce.ca/en/aboutbce/regulator···20%20%20
Because it's a non-regulated service, it costs a heck of a lot of money.
On the business side, there is AIS, accelerated installation service, item 106. | |
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moggy
join:2006-01-08
Peterborough, ON | i dropped my bell phone service back in October and just had a dry loop with teksavvy for my DSL but march 24 I called to get your phone service I am to activated on the 7th
I also got rid of my Bell satellite. | |
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mad yad
@pwc.com
| Oh no! I just signed up for a new installation today on your website. I'm dropping Rogers because I'm moving to an area they don't service, in a different area code (so no way to port my number). Does that mean I'll be without home phone service until June 30? | |
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Jethro86
join:2005-05-27
Winchester, ON | That's not saying that you are without phone for 10 days is it? It's just that the change will be done within 10 days... right? | |
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TSI Andre
Senior Phone Specialist
Premium
join:2008-06-03
| The LD service should be active in 3 business days. If you are also getting home phone, then the LD completes for the same day as the phone install.
Anon, can you please post your info in the direct forum so we can look into this for you... Or you can call our support team at 1-877-357-2889.
Regards,
Andre
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TSI Andre - TekSavvy Solutions Inc.
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum ) | |
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Anon
@teksavvy.com | Re: New Phone Order Activation Time Lines i just subscribe LD service. no need home phone. i tried 1-877-357-2889 but tech told me i have to call phone department?! anyway, i am a newbee here. where is the link for direct forum so that i can post my info? thanks. | |
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