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ender7074
join:2006-11-21
Saint Louis, MO
 ·AT&T Southeast
| said by Dude  :As for CT Attorney General Richard Blumenthal's claims that AT&T doesn't have phone service repaired within 24 hours (a state consumer protection law) I wish thats how it wass here in Illini I thought it was. I used to work for Charter in their phone department and we had a 24 hour window to get phones fixed in the St. Louis area, Illinois side included. I may be remembering that wrong though. | |
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BSD24
Tier 4
Premium
join:2008-04-30
Middleboro, MA
clubs:
 ·Comcast
 ·Verizon FIOS
·Verizon Online DSL
| Re: Illini said by ender7074 :said by Dude :As for CT Attorney General Richard Blumenthal's claims that AT&T doesn't have phone service repaired within 24 hours (a state consumer protection law) I wish thats how it wass here in Illini I thought it was. I used to work for Charter in their phone department and we had a 24 hour window to get phones fixed in the St. Louis area, Illinois side included. I may be remembering that wrong though. Comcast does to, but thats more of a "company policy" - not a local/state/federal law. Companies - or rather humans (in general) make mistakes. Laws punish mistakes, company policy is more of guidelines and a reason to credit. | |
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uther
join:2001-12-04
Saint Louis, MO
| said by ender7074 :I thought it was. I used to work for Charter in their phone department and we had a 24 hour window to get phones fixed in the St. Louis area, Illinois side included. I may be remembering that wrong though. I also used to work for Charter's TTM department. I remember a manager stating that the 24 hour window rule was mandated by FCC.
If Charter leaves a no dial tone issue out past 24 hours, FCC fines Charter. | |
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tad2020
join:2007-07-17
Orange, CA
·AT&T DSL Service
| I'm lucky if they fix their own mistakes within 24 hours, like when they disconnect my offices main number when we tried to change the phone number on a fax line and when they "fixed" that they had actually disconnected both lines. It took about 3 days to get it sorted out. | |
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