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Forums » AT&T Tells Us Customer Service Critique Unfair » Illini
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« Waah..waah..cry me a handful...  
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ender7074

join:2006-11-21
Saint Louis, MO
·AT&T Southeast

reply to Dude
Re: Illini

said by Dude See Profile :

As for CT Attorney General Richard Blumenthal's claims that AT&T doesn't have phone service repaired within 24 hours (a state consumer protection law)

I wish thats how it wass here in Illini
I thought it was. I used to work for Charter in their phone department and we had a 24 hour window to get phones fixed in the St. Louis area, Illinois side included. I may be remembering that wrong though.
to forum · permalink · · 2008-11-20 17:29:51 · Reply to this


BSD24
Tier 4
Premium
join:2008-04-30
Middleboro, MA
clubs:
·Comcast
·Verizon FIOS
·Verizon Online DSL
said by ender7074 See Profile :

said by Dude See Profile :

As for CT Attorney General Richard Blumenthal's claims that AT&T doesn't have phone service repaired within 24 hours (a state consumer protection law)

I wish thats how it wass here in Illini
I thought it was. I used to work for Charter in their phone department and we had a 24 hour window to get phones fixed in the St. Louis area, Illinois side included. I may be remembering that wrong though.
Comcast does to, but thats more of a "company policy" - not a local/state/federal law. Companies - or rather humans (in general) make mistakes. Laws punish mistakes, company policy is more of guidelines and a reason to credit.
to forum · permalink · · 2008-11-21 09:01:33 · Reply to this


uther

join:2001-12-04
Saint Louis, MO

reply to ender7074
said by ender7074 See Profile :

I thought it was. I used to work for Charter in their phone department and we had a 24 hour window to get phones fixed in the St. Louis area, Illinois side included. I may be remembering that wrong though.
I also used to work for Charter's TTM department. I remember a manager stating that the 24 hour window rule was mandated by FCC.

If Charter leaves a no dial tone issue out past 24 hours, FCC fines Charter.
to forum · permalink · · 2008-11-22 06:57:25 · Reply to this
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Forums » AT&T Tells Us Customer Service Critique Unfair« Waah..waah..cry me a handful...  

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