Connecticut’s clock runs continuously. So if a customer calls at 7 p.m. but does not want us to show up until after 9 a.m. the next morning we are already at a loss of 14 of our 24 hours to make repairs.
-AT&T, on customer service in CT
I call bullshit on this. I asked for them to come the next day, and an hour later there was a tech knockin on my door, with the excuse, were backed up so there wanting us to get to these asap.
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