| "AT&T responds to 100% of customer inquiries within 10 sec" quote:
Bloom goes on to claim that AT&T responds to 100% of customer inquiries within 10 seconds or less
How is that so? It always takes me at least 15 minutes to get through Mr. Robot to get in to be on hold for 20 minutes to get a person that will then transfer me to the person who can transfer me to the person who's actually the CS dept like I asked Mr. Robot to send me to. It gets extra annoying when they need to have me call them back with a transfer code then give the new person my number so they can call me back because they "need to initiate the call".
Their current average with me is 3-8 days for a tech to come out, and 1-3 weeks after that for the problem to finally be resolved. |
