 CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | reply to HeywoodFloyd
Re: Bell Layoffs: Ottawa, Hamilton, Toronto and Montreal The biggest piece of crap I've had the pleasure of working with at four different organizations. It's amazing how every large organization seems to be drawn to it and all the ITIL crap that revolves around it, when in reality it just makes things worse. |
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| said by CanerisErik:The biggest piece of crap I've had the pleasure of working with at four different organizations. It's amazing how every large organization seems to be drawn to it and all the ITIL crap that revolves around it, when in reality it just makes things worse. Thats only one opinion.
For the user with a text search license who can create PDQ's or Macros , there is nothing that can be pulled out of Remedy.
Its a great tool for those who are not afraid to use it. |
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CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | Unfortunately it's a very prevalent opinion in places where they have tweaked the hell out of it, it runs slow as a pig, and no one uses all the fancy features. Last time I checked, that would be Rogers, Primus, government of Ontario, Toronto District School Board, just to name a few.
Damn, I even recall calling into Primus support two years ago and joking with a random tech about how much it sucked, and I've never even spoken with him before.
So you're partly right, it's an opinion, but not "only one" 
It's certainly a popular product though and perhaps it's even improving lately. |
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1 edit | reply to CanerisErik
said by CanerisErik:The biggest piece of crap I've had the pleasure of working with at four different organizations. It's amazing how every large organization seems to be drawn to it and all the ITIL crap that revolves around it, when in reality it just makes things worse. Staring at remedy HD4 right now. Yay! :\ yup every large company uses this ..
depends on the implementation. of the forms and such. the bell remedy hd4 is actually quite fast i find.. however.. this other one i work with.. is slow as.. ummm a rock. |
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CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | said by alphaz18:said by CanerisErik:The biggest piece of crap I've had the pleasure of working with at four different organizations. It's amazing how every large organization seems to be drawn to it and all the ITIL crap that revolves around it, when in reality it just makes things worse. Staring at remedy HD4 right now. Yay! :\ yup every large company uses this .. depends on the implementation. of the forms and such. the bell remedy hd4 is actually quite fast i find.. however.. this other one i work with.. is slow as.. ummm a rock. Agreed, it depends largely on the customization and the forms. |
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| The day I have to sit on a phone for a WHOLE day with a tester(much like today) and he is in India (or some other place I have trouble understanding their dialect)is the day I quit the Bell group of companies. |
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