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AricBrown
join:2002-12-11
Amarillo, TX
 ·Cox HSI
| DSL Problems Hi guys I am having some problems, maybe you can help me diagnose it.
I have had DSL for over a year. Suddenly I come home and I have No DSL signal. I call tech support (after several tries I finally get through but that is a different story) they say that they are doing line maintenance in my area and it will be back on by 6 am.
Next day 9 am, I call again guy from India (or just a very strong accent) says he will put a trouble ticket in for me. And that some one from the line maintenance people will call me within 4 hours.
6 Hours go by I call again this time I get a really helpful guy who actually tries to find a problem, I bypass the filter and plug straight into the wall. I get a signal but it comes and goes, Its almost as if my modem is rebooting. It will stay on for a while and then reboot (is it a bad signal, bad modem ?)
The tech support guy says it sounds like a bad jack (why would a 40 year old jack just suddenly go bad) I have not touched it (the plug) in over a year.
I rent this place but he said that if ATT came out and it was the jack they would charge me.
What do you guys think it is? Could a intermittent signal cause a modem to reboot? Or is it a bad modem?
Thanks (I have a repair ticket number if some of you repair guys would like to look at the att side of it.
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|  Frohike
Premium
join:2000-07-23
Waxahachie, TX
| Re: DSL Problems When you say reboot - the power light goes off then comes on? or just the DSL light goes of then on? If its the power light - then its bad modem. If its the DSL light - then it could be anything - bad modem, bad jack, bad wiring (inside or outside), it could in the Central Office - no telling. | |
| | AricBrown
join:2002-12-11
Amarillo, TX
·Cox HSI
| Re: DSL Problems said by Frohike  :When you say reboot - the power light goes off then comes on? or just the DSL light goes of then on? If its the power light - then its bad modem. If its the DSL light - then it could be anything - bad modem, bad jack, bad wiring (inside or outside), it could in the Central Office - no telling. The power light stays on but the DSL light sometimes turns red but usually is just disconnects and reconnects so fast that the light does not become red. I can tell because I get a new IP address in my router. | |
| AricBrown
join:2002-12-11
Amarillo, TX
·Cox HSI
|
Answer:
Downstream Current Rate (Reported): 6016
Downstream Maxrate (Reported): 11488
Downstream Bit Margin (Calculated): 480
Upstream Current Rate (Reported): 768
Upstream Maxrate (Reported): 896
Bit tones with notches/missing bits:
bit(s) 37:52 159.5625 - 228.5625 KHz
bit(s) 55:59 237.1875 - 258.75 KHz
bit(s) 63 271.6875 - 276 KHz
bit(s) 65 280.3125 - 284.625 KHz
bit(s) 121:129 521.8125 - 560.625 KHz
bit(s) 132 569.25 - 573.5625 KHz
bit(s) 145 625.3125 - 629.625 KHz
bit(s) 162:168 698.625 - 728.8125 KHz
bit(s) 170:171 733.125 - 741.75 KHz
bit(s) 177 763.3125 - 767.625 KHz
bit(s) 180 776.25 - 780.5625 KHz
bit(s) 203 875.4375 - 879.75 KHz
bit(s) 231:236 996.1875 - 1022.0625 KHz
I ran the tool on dslreports by deblin. If I read this correct I have a good signal (capable of a 11 meg downstream)
Maybe its my router messing it up. | |
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