| reply to icn301
Re: FTTN Causes Issues for Existing ADSL customers? I'd be interested in a working link as well. Can anyone at Qwest confirm these problems? Any customers? |
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djweis
join:2006-04-02
West Des Moines, IA | Couple places to look:
»www.qwest.com/wholesale/download···3_08.doc
referenced from
»www.qwest.com/wholesale/pcat/com···dia.html
It may or not make a difference but this is mentioned specifically on the wholesale side. Retail customers may not have the same conditions and remedies. |
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dynodbPremium,VIP
join:2004-04-21
Minneapolis, MN | Thanks- I don't deal with individual line issues; maybe that's why I hadn't heard of it. I'm surprised that we haven't been made more aware of it.
Even so, it sounds like this only happens in a specific circumstance- FTTN services on the same cable count as a more distant CO-based connection. |
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 woodwardXMission BroadbandVIP
join:2000-12-28
Salt Lake City, UT | It is a specific scenario problem but is confused by the institutionalized use of troubleshooting as a sales push to FTTN.
In other words, Qwest techs that are presented with a troubleshooting issue on a line that now qualifies for ADSL2+ are encouraged to blame the issue on that crosstalk and propose an migration to the new Qwest-only service as solution.
That's not my imagination, our Qwest representative, who comes to major account operations from the DSL division, has told us this is the new procedure. And we see it every single day.
It can be difficult to determine what is actually a byproduct of spectral interference and what is just marketing. We've been told by engineers that the true volume of legitimately effected lines is minimal, but that doesn't change the fact that we are losing users by the dozens because of it. |
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| reply to Karl Bode
said by Karl Bode:I'd be interested in a working link as well. Can anyone at Qwest confirm these problems? Any customers? Here it is:
»www.qwest.com/wholesale/download···3_08.doc
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