said by Digi :

I'd like to report in that I received a call from Speakeasy this evening. It was the Executive Escalations Manager; he was very friendly and let me know that he saw the post here and researched the case. He looked over the invoices, set everything to 0, and set me straight on how things should work with Speakeasy! I really appreciate the time he spent to look over these issues and am extremely grateful that he advocated for me on the problems above.

Thank you very much!