http://www.dslreports.com/forum/r21485682 en Tue, 10 Nov 2009 03:49:40 EDT Tue, 10 Nov 2009 03:49:40 EDT http://www.dslreports.com/forum/remark,21513664 CoxTech1 : If you could PM me the cable modem's MAC address I'd be happy to assist. Seeing that you mentioned a router I would also ask do you have multiple computer in the home and when the router is connected do they all go down?]]> http://www.dslreports.com/forum/remark,21513664 Tue, 02 Dec 2008 09:02:36 EDT http://www.dslreports.com/forum/remark,21497620 robl27 : here's how to speak to level 2:

»/useremail/u/621911

he will need your modem's mac address and problem (do NOT post your mac address here)

do this before you have a tech come out.

and yes, the $50.00 charge is for only YOUR equipment NOT theirs acting up. and i believe it includes the modem and cable going to the modem.

this is why they have some $3.95 a month plan that protects you from this. (assurance plan)

-Rob
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if you are worried about the one time charge just add csap to your account for 4.95 a month and that covers all services with cox and if the problem turns out to be your equipment there is no charge]]> http://www.dslreports.com/forum/remark,21491298 Wed, 26 Nov 2008 23:25:34 EDT http://www.dslreports.com/forum/remark,21490556 anon : Did you ip release/renew? Verify TCP/IP settings? Is it set to use DHCP or static? Did you *really* check or are you sure? try to enable/disable the nic.]]> http://www.dslreports.com/forum/remark,21490556 Wed, 26 Nov 2008 20:48:06 EDT http://www.dslreports.com/forum/remark,21490492 sehana : the pc being used is XP. the PC was built in Jun/jul 2007.

--when you switched the modem to the pc did you power down the modem so it forgets the routers mac address?-- yes]]> http://www.dslreports.com/forum/remark,21490492 Wed, 26 Nov 2008 20:34:34 EDT http://www.dslreports.com/forum/remark,21490482 sehana : you know I called Cox, but it costs $50 just for them to come out and look at it. They keep saying that the modem is fine, but it doesn't seem like it to me as when PC is connected directly to the modem through ethernet cable, still no internet. I told them that but when they read the modem on their end it's fine...]]> http://www.dslreports.com/forum/remark,21490482 Wed, 26 Nov 2008 20:32:44 EDT http://www.dslreports.com/forum/remark,21486315 robl27 : register on here and let the level 2 folks on here help you. ]]> http://www.dslreports.com/forum/remark,21486315 Wed, 26 Nov 2008 02:25:01 EDT http://www.dslreports.com/forum/remark,21486171 elpresidente : You report that send and receive lights are intermittent. I would hold all cpe troubleshooting until those are normal as that is an indicator of radio frequency issues to the modem to call cox about.]]> http://www.dslreports.com/forum/remark,21486171 Wed, 26 Nov 2008 01:10:10 EDT http://www.dslreports.com/forum/remark,21485904 ajwees41 : what operating system is on the pc? how old is the pc? when you switched the modem to the pc did you power down the modem so it forgets the routers mac address?]]> http://www.dslreports.com/forum/remark,21485904 Tue, 25 Nov 2008 23:43:35 EDT http://www.dslreports.com/forum/remark,21485760 anon : We just got the modem installed 2 weeks ago when they came by. yes the PC light on the router is lit. well i'm assuming that the ethernet card in the PC works as I was just connected and then all of the sudden I couldn't access any of the websites I was just viewing.]]> http://www.dslreports.com/forum/remark,21485760 Tue, 25 Nov 2008 23:13:06 EDT http://www.dslreports.com/forum/remark,21485743 ajwees41 : How old is the modem? When you have the modem plugged into the router does the pc light on the router light? could be a bad modem bad port on the router or does the ethernet card in the pc work?]]> http://www.dslreports.com/forum/remark,21485743 Tue, 25 Nov 2008 23:09:53 EDT http://www.dslreports.com/forum/remark,21485738 anon : I've also tried turning off power to modem and router; no connection. i've also tried pushing the reset button on the back; no connection.]]> http://www.dslreports.com/forum/remark,21485738 Tue, 25 Nov 2008 23:08:31 EDT http://www.dslreports.com/forum/remark,21485714 anon : oh when i meant our cable is fine I meant our TV cable through Cox is fine.]]> http://www.dslreports.com/forum/remark,21485714 Tue, 25 Nov 2008 23:03:09 EDT http://www.dslreports.com/forum/remark,21485682 anon : I have Cox HS Internet and about 2 hours ago I was working on the computer and the internet connection dropped. Ever since I've been trying to figure out what went wrong and can't seem to figure it out. I have a router, but I also tried connecting PC directly into modem with ethernet cable and still no internet. Our cable through Cox is fine. The model of the modem is Scientific Atlanta 2100. I can access router but not the modem when I'm connected to the router. when connected directly to the modem, sometimes I can access modem, but still no internet. Right now i'm using an unsecured network.
PLEASE HELP!!!

PS: The PC light on the modem is Flashing Green. Cable & Power light is on. Send & Receive sometimes on sometimes off...

:(]]> http://www.dslreports.com/forum/remark,21485682 Tue, 25 Nov 2008 22:56:35 EDT