DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC | 17 complaints is a big deal A single phone call is comparable to thousands that won't take the time to complain.
--
Output from a climate model is not "data". | |
|
 
Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: 17 complaints is a big deal Conjecture. | |
|
 |
DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC
 ·Suddenlink
| Re: 17 complaints is a big deal said by Dogfather  :Conjecture. You're correct.
I checked around and it seems it's closer to 26 more unhappy customers who do not take the time to complain. | |
|
| | 
james
join:2001-02-26
antarctica
| Re: 17 complaints is a big deal You can look at it in two ways:
1. For every complaint you get, there are X customers who are completely happy.
2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.
Which is right?
Both. | |
|
| | | k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL
| Re: 17 complaints is a big deal said by james :You can look at it in two ways: 1. For every complaint you get, there are X customers who are completely happy. 2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain. Which is right? Both. Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service. | |
|
| | | |
james
join:2001-02-26
antarctica | Re: 17 complaints is a big deal I usually file them under number 2. | |
|
fenix_jn
join:2006-12-28
Miami, FL | I thought it was equivalent to a billion calls  | |
|
|
|
|
