james
join:2001-02-26
antarctica | reply to k1ll3rdr4g0n
Re: 17 complaints is a big deal
I usually file them under number 2. |
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k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL
| reply to james
said by james  :You can look at it in two ways: 1. For every complaint you get, there are X customers who are completely happy. 2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain. Which is right? Both. Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service. |
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james
join:2001-02-26
antarctica
| reply to DataDoc
You can look at it in two ways:
1. For every complaint you get, there are X customers who are completely happy.
2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.
Which is right?
Both. |
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DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC
 ·Suddenlink
| reply to Dogfather
said by Dogfather :Conjecture. You're correct.
I checked around and it seems it's closer to 26 more unhappy customers who do not take the time to complain. |
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fenix_jn
join:2006-12-28
Miami, FL | reply to DataDoc
I thought it was equivalent to a billion calls  |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to DataDoc
Conjecture. |
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DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC | A single phone call is comparable to thousands that won't take the time to complain.
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Output from a climate model is not "data". |
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