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Forums » Misleading iPhone 3G Speed Ad Banned » 17 complaints is a big deal
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DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC
·Suddenlink

Re: 17 complaints is a big deal

said by Dogfather See Profile :

Conjecture.
You're correct.

I checked around and it seems it's closer to 26 more unhappy customers who do not take the time to complain.
permalink · 2008-11-26 15:50:54 · Reply to this

james

join:2001-02-26
antarctica

Re: 17 complaints is a big deal

You can look at it in two ways:

1. For every complaint you get, there are X customers who are completely happy.

2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.

Which is right?
Both.
permalink · 2008-11-26 16:26:09 · Reply to this
k1ll3rdr4g0n

join:2005-03-19
Homer Glen, IL

Re: 17 complaints is a big deal

said by james See Profile :

You can look at it in two ways:

1. For every complaint you get, there are X customers who are completely happy.

2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.

Which is right?
Both.
Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service.
permalink · 2008-11-27 11:24:13 · Print · Reply to this

james

join:2001-02-26
antarctica

Re: 17 complaints is a big deal

I usually file them under number 2.
permalink · 2008-11-27 21:32:45 · Reply to this
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