Re: 17 complaints is a big deal

james join:2001-02-26 antarctica	reply to k1ll3rdr4g0n Re: 17 complaints is a big deal I usually file them under number 2.
	to forum · permalink · · 2008-11-27 21:32:45 ·
k1ll3rdr4g0n join:2005-03-19 Homer Glen, IL	reply to james said by james : You can look at it in two ways: 1. For every complaint you get, there are X customers who are completely happy. 2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain. Which is right? Both. Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service.
	to forum · permalink · · 2008-11-27 11:24:13 ·
james join:2001-02-26 antarctica	reply to DataDoc You can look at it in two ways: 1. For every complaint you get, there are X customers who are completely happy. 2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain. Which is right? Both.
	to forum · permalink · · 2008-11-26 16:26:09 ·
DataDoc My avatar looks like me, if I was 2D. Premium join:2000-05-14 Greenville, NC ·Suddenlink	reply to Dogfather said by Dogfather : Conjecture. You're correct. I checked around and it seems it's closer to 26 more unhappy customers who do not take the time to complain.
	to forum · permalink · · 2008-11-26 15:50:54 ·


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