 james
join:2001-02-26
CWCville USA | reply to DataDoc
Re: 17 complaints is a big deal You can look at it in two ways:
1. For every complaint you get, there are X customers who are completely happy.
2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.
Which is right?
Both. |
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| said by james:You can look at it in two ways: 1. For every complaint you get, there are X customers who are completely happy. 2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain. Which is right? Both. Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service. |
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james
join:2001-02-26
CWCville USA | I usually file them under number 2. |
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