Re: 17 complaints is a big deal

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james join:2001-02-26 antarctica	Re: 17 complaints is a big deal You can look at it in two ways: 1. For every complaint you get, there are X customers who are completely happy. 2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain. Which is right? Both.
	permalink · 2008-11-26 16:26:09 ·

k1ll3rdr4g0n

join:2005-03-19
Homer Glen, IL

Re: 17 complaints is a big deal

said by james

:

You can look at it in two ways:

1. For every complaint you get, there are X customers who are completely happy.

2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.

Which is right?
Both.

Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service.

permalink · 2008-11-27 11:24:13 · Print ·

james join:2001-02-26 antarctica	Re: 17 complaints is a big deal I usually file them under number 2.
	permalink · 2008-11-27 21:32:45 ·

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