Re: 17 complaints is a big deal in http://www.dslreports.com/forum/r21489317 en Tue, 01 Dec 2009 07:42:01 EDT Tue, 01 Dec 2009 07:42:01 EDT Re: 17 complaints is a big deal http://www.dslreports.com/forum/remark,21494882 james : I usually file them under number 2.]]> http://www.dslreports.com/forum/remark,21494882 Thu, 27 Nov 2008 21:32:45 EDT Re: 17 complaints is a big deal http://www.dslreports.com/forum/remark,21492861 k1ll3rdr4g0n :
said by james See Profile :

You can look at it in two ways:

1. For every complaint you get, there are X customers who are completely happy.

2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.

Which is right?
Both.
Actually there is a #3 - For every complaint you get, there are X customers who are just as unhappy but don't know who to complain too or are too stupid to realize that you should complain and just think that its normal service.]]> http://www.dslreports.com/forum/remark,21492861 Thu, 27 Nov 2008 11:24:13 EDT Re: 17 complaints is a big deal http://www.dslreports.com/forum/remark,21489317 james : You can look at it in two ways:

1. For every complaint you get, there are X customers who are completely happy.

2. For every complaint you get, there are X customers who are just as unhappy but have better things to do than complain.

Which is right?
Both.]]> http://www.dslreports.com/forum/remark,21489317 Wed, 26 Nov 2008 16:26:09 EDT Re: 17 complaints is a big deal http://www.dslreports.com/forum/remark,21489131 DataDoc :
said by Dogfather See Profile :

Conjecture.
You're correct.

I checked around and it seems it's closer to 26 more unhappy customers who do not take the time to complain.]]> http://www.dslreports.com/forum/remark,21489131 Wed, 26 Nov 2008 15:50:54 EDT Re: 17 complaints is a big deal http://www.dslreports.com/forum/remark,21489116 fenix_jn : I thought it was equivalent to a billion calls :)]]> http://www.dslreports.com/forum/remark,21489116 Wed, 26 Nov 2008 15:48:15 EDT Re: 17 complaints is a big deal http://www.dslreports.com/forum/remark,21488919 Dogfather : Conjecture.]]> http://www.dslreports.com/forum/remark,21488919 Wed, 26 Nov 2008 15:11:10 EDT 17 complaints is a big deal http://www.dslreports.com/forum/remark,21487935 DataDoc : A single phone call is comparable to thousands that won't take the time to complain.
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Output from a climate model is not "data".]]> http://www.dslreports.com/forum/remark,21487935 Wed, 26 Nov 2008 12:16:30 EDT