 woodwardXMission BroadbandVIP
join:2000-12-28
Salt Lake City, UT | reply to dynodb
Re: FTTN Causes Issues for Existing ADSL customers? It is a specific scenario problem but is confused by the institutionalized use of troubleshooting as a sales push to FTTN.
In other words, Qwest techs that are presented with a troubleshooting issue on a line that now qualifies for ADSL2+ are encouraged to blame the issue on that crosstalk and propose an migration to the new Qwest-only service as solution.
That's not my imagination, our Qwest representative, who comes to major account operations from the DSL division, has told us this is the new procedure. And we see it every single day.
It can be difficult to determine what is actually a byproduct of spectral interference and what is just marketing. We've been told by engineers that the true volume of legitimately effected lines is minimal, but that doesn't change the fact that we are losing users by the dozens because of it. |
