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Bean counters
@rr.com
| Bean Counters
I hope many of the Sprint Executive management read these posts. The climate at Sprint has changed in the years I have been here. Previously prior to any merger everything we did was about the customer but since the mergers that has changed. In regards to the majority of groups I have worked in or interface with, management now only cares about tracking the work they do, so they can validate what a good job their fiefdom is doing. If the company really wants to get out of our current situation then maybe some of the dead weight that manages only by widget tracking needs to be cut off in the lay offs. If you want to remove the dead weight stop looking at the people that actually do the work(worker bees) and start looking at upper management who make the ludicrous decisions to manage only by numbers. The last time I checked, a customer is not a number or an inconvenience but the life blood of a company. Sprint has to stop managing by numbers but has to manage by supporting the customer, regardless to how many hoops we have to jump through to fix their issues. The customer is who pays us for network usage. Rule #1 – the customer is always right. Rule #2 – If the customer is wrong, refer to rule #1. Arguing a point with a customer never fixes the problem, it only cements the customer perspective that Sprint does not care about them.
The funny part about the mergers is that the majority of the Nextel folks I have worked with believe the same thing. | |
Matter of time
@comcast.net
| Beancouter.. so true. This new ONLINE JOURNAL that we have to use is a friggin joke. Tracking everything from phone calls, time spent checking emails. Dang. I spend at least an hour trying to do a shift hand off, fill out the online journal and still trying to work with the likes of Transport service assurance or whoever calls the switch for tech assist. Being one of the worker bees, it's said that we have gotten to the point where we have to count ever screw, every sheet of paper (don't get me going on that) and not even forwarding our desk phone to our PCS phone because it costs money. I've already told my kids to get ready to give up their cells phones because dad is about to jump ship. All I can say is when I go, 19 customers go with me. None of my friends or family will want Sprints service after dumping on the blood that keeps the networks up and running.  | |
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