robl27
Premium
join:2008-07-16
Mary Esther, FL
 ·Cox HSI
 ·Vonage
| reply to m8trix
Re: [AZ] no internet connection (Cox)
here's how to speak to level 2:
»/useremail/u/621911
he will need your modem's mac address and problem (do NOT post your mac address here)
do this before you have a tech come out.
and yes, the $50.00 charge is for only YOUR equipment NOT theirs acting up. and i believe it includes the modem and cable going to the modem.
this is why they have some $3.95 a month plan that protects you from this. (assurance plan)
-Rob
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