Dement
join:2008-06-08
Williamsburg, VA
| [VA] Lightfoot: Connection drop outs between 3am and 8am.
It seems randomly Our 15mb service will drop for no reason. meaning all the lights on the modem cut off except the top one as it searches for a new signal. It doesn't do this during the day.
I've dealt with Cox enough to know that if I call them they will deny all and place all issues to be on my end.
Might there be something that can be done or is it currently being worked on.
I can't imagine that a network would be having issues and no one know about it. |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | If you could PM me the cable modem's MAC address I'll look into this for you. |
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Dement
join:2008-06-08
Williamsburg, VA
| reply to Dement
It just dropped again for the 5th or 6th time of the night.
logs after restarting.
2008-12-03 01:16:37 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
2008-12-03 01:16:35 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2008-12-03 01:16:35 7-Information B401.0 Authorized
2008-12-03 01:16:35 6-Notice I401.0 TLV-11 - unrecognized OID
2008-12-03 01:16:35 7-Information SEC: Co-Signer CVC from configuration file was verified
2008-12-03 01:16:34 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2008-12-03 01:16:34 7-Information REG: Capability type incorrectly negotiated by CMTS
2008-12-03 01:16:34 7-Information Registration file - downloaded
2008-12-03 01:16:31 7-Information Trying to download Configuration file ...
2008-12-03 01:16:31 5-Warning TOD - tod failed - go on trying in the background
2008-12-03 01:16:31 5-Warning D04.1 ToD request sent - No Response received
2008-12-03 01:16:31 5-Warning TOD: select failed
2008-12-03 01:16:25 7-Information DHCP - parameters acquired
2008-12-03 01:16:25 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file: 150001_vm1.1_d.cfg
2008-12-03 01:16:25 7-Information DHCP: Setting CM IP address to: 10.0.150.3
2008-12-03 01:16:25 7-Information DHCP: Setting (*) CM Syslog Server address to: 172.19.33.19
2008-12-03 01:16:25 7-Information DHCP: Setting (*) CM Time Server address to: 172.19.33.19
2008-12-03 01:16:25 7-Information DHCP: Setting (*) CM Subnet mask to: 255.255.252.0
2008-12-03 01:16:25 7-Information DHCP: Setting (*) CM Gateway address to: 10.0.148.1
2008-12-03 01:16:25 7-Information DHCP: OFFER: Setting (*) CM TFTP Boot file: 150001_vm1.1_d.cfg |
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Dement
join:2008-06-08
Williamsburg, VA
| reply to Dement
Frequency 555000000 Hz
Signal to Noise Ratio 35 dB
QAM QAM256
Network Access Control Object ON
Power Level -12 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 1
Frequency 24800000 Hz
Ranging Service ID 631
Symbol Rate 2.560 Msym/s
Power Level 44 dBmV |
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daveinpoway
Premium
join:2006-07-03
Poway, CA
| Your downstream power level is quite low (and perhaps might be going even lower from time to time). Make sure there is no more than one splitter between where the cable enters the house and the cable modem's input, verify that all connections are tight and check for bad cables and splitters. If the level remains low, a tech will need to come out. |
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Dement
join:2008-06-08
Williamsburg, VA | reply to Dement
I've read from many other forums/post that the rang is good from -12 to +12. And I've monitored this through the day with even more traffic through the router and it stays connected @ -12 |
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Fubar
join:2001-02-20
Phoenix, AZ | reply to Dement
-12 is the absolute bottom of where you want it, Any lower than that and the modem starts becoming intermittent and unreliable...
Also signal levels will fluctuate due to cold/heat... so you want a little buffer for the signal fluctuation.... |
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