riojew0453
@cia.com
| reply to TSI Andre
Re: New Phone Order Activation Time Lines
These take so long because they are not flow-through. The business process looks something like this in the legacy world:
-Client calls TSI
-TSI submits order to Bell
-Bell wholesale receives order in it's work queue.
-It processes the request, probably in two application, one to bill the client and one to have the downstream mechanized work orders created.
-The master legacy MWO generates sub tasks for each different team involved: 1 to the DMS programming queue (who receives it, checks it, and sets it to be completed on the due date), 1 to the provisioning group, which determines which pairs will interconnect where between customer and CO (cross-connect field work order), one to the CO frame (to interconnect the inbound pair to a splitter and from the splitter to DMS and DSLAM. Finally, if necessary, a field tech visit to the home is loaded into the job calendar for home/smb field techs.
I can't wait for the day when much of this gets taken out by automating everything but the physical interconnections, freeing up resources to improve networks and customer service both to retail and wholesale customers. Doing bulk daily crossconnect work done by a dedicated team would also reduce record errors which cause lots of issues.
*There is 1-touch instant features and number provisioning with two Bell services AFAIK, Digital IP Voice the VoIP product and with Mobility. |
