| Sprint Responds I am in Sprint's communications group, and here are my thoughts. Yes, we are in last place, but our extensive efforts in 2008 to offer the best customer service have resulted in improvement in almost every market in the Consumer Reports survey, and all results were above the 60 threshold which indicates that respondents are "fairly well satisfied" with service and connectivity. That's not the best, but our improvements are paying off and third parties are regularly citing that. J.D. Power has indicated we have improved in much of the country, and Pali Research recently reported we went from last to first in their survey of customer service. Our internal measures show dramatic improvement in customer service, and it just takes time for that to be fully reflected in customer responses. But we are getting there. And as for the snarky remark about our being last to offer prorated ETFs so customers won't "flee," we were delayed only because the massive integration of computer systems following our merger prevented us from doing it sooner. Regarding the CR study, yes, we weren't at the top, but don't for a minute think we aren't working as hard as possible every day to get there. |
|
1 edit | I just have three things to say to this.
1) I called Sprint days ago and although Sprint sent me a return label by email Sprint didn't have the tracking # in there systems.
2) Sprint CS has always treated me rudely and as an idiot.
3) Verizon CS has never given me any crap. PERIOD.
Edit: The thread starter said they made improvements in several markets. No matter what day I call I still get the item #2 treatment. |
|
| I rather pay sprint 99.99 for simply everything then verizon almost 99 for 450 minutes and data and text. I think last I calculated it was that or 89.99 But that doesnt include gps which still additional fee.
-illusion
PS. I have had them all , this year tmobile jack up their rates for little service they provide. Att pricey like verizon. ATT getting little bad with customer service recently from my experince. Then you have verizon, locked down , high price for less. lol , I figure most of the time I can get sprint to do what I want. Just going to get the plan and everything I want so I never have to really call. Honestly most people dont really ever have to call their cell phone company til they want a new phone. Yes I know telesales department is the worst department because returning phones is a snail process. |
|
| reply to macgal12
To Macgal12, if you are a Sprint customer and not satisfied, contact me directly at james.w.fisher@sprint.com |
|
 PacketeersPremium
join:2005-06-18
Forest Hills, NY
kudos:1 | reply to James Fisher
Mr.Fisher - honestly - how much longer is Sprint going to use their doomed 2005 merger with Nextel as an excuse for being such screw ups? years? decades? |
|
