| Seven Year Verizon Customer I have been a Verizon customer for seven years, after having a very bad experience with US Cellular. In our area Verizon has the best coverage, followed by US Cellular. Companies like AT&T, T-mobile, Sprint/Nextel are far behind in this area based on what I've heard from my friends. And when we go on trips, Verizon coverage has always been flawless for our family.
I did have an incident five years ago with Verizon billing which almost caused me to cancel, but that was resolved to our satisfaction. Other than that, I've always had good experiences with their customer service.
I have to admit though that there are only two reasons I have stuck with Verizon this long. First, I get a discount on my account through my employer. This discount really only negates all the taxes and un-fees that Verizon (and probably every other company) throws on the bill. Also, most of my friends and relatives are on Verizon as well. That pretty much takes the worry out of using up all of the anytime minutes on our account.
I understand what others are saying about disabling phone features and tacking on extra charges for every feature. I don't like how Verizon disables features on its phones. But, I have figured out how to add ringtones to our phones without paying for them. |
