Any good, reliable providers in Canada? in VOIP Tech Chat http://www.dslreports.com/forum/r21521182 en Wed, 11 Nov 2009 01:49:17 EDT Wed, 11 Nov 2009 01:49:17 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21535569 Ternerito :
said by emoci See Profile :

Sorry, I just had to reply to this :D, you should look at TekSavvy (www.teksavvy.com), they now serve BC and Alberta (service is still over the copper same as Telus)

They have a Forum here on DSLR which should be pretty informative
To be honest we have been quite happy with telus for our ADSL line. We pay $35 for a 3 down/1 up plan, which is usually pretty close to the advertised speed. I had issues with the 2wire router we first got, and they replaced it at no charge for a speedtouch, which is great.

I'll probably wait to have my new VoIP provider up and running, before I consider changing my ISP too.

I had a look at teksavvy website though. I could not even find out how much they charge! I saw a Premium plan (6M/1M) 200G/mo for $35.95 + Band Rate. Hmmm, there are 7 bands, how much is the rate for my area?? A little too geeky, perhaps? :-)]]> http://www.dslreports.com/forum/remark,21535569 Fri, 05 Dec 2008 22:19:37 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21535141 emoci :
said by Ternerito See Profile :

telus is our (adsl) provider. Not many alternatives here in Delta, aside from the local cable company.
Sorry, I just had to reply to this :D, you should look at TekSavvy (www.teksavvy.com), they now serve BC and Alberta (service is still over the copper same as Telus)

They have a Forum here on DSLR which should be pretty informative]]> http://www.dslreports.com/forum/remark,21535141 Fri, 05 Dec 2008 20:33:05 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21534365 N9MD :
said by Ternerito See Profile :

... I understand it may take up to two months to port my number over.

I was told NOT to cancel my existing account until the port was completed.
Ports to US numbers generally take about 7 to 14 days and go very smoothly. However, Canadian porting regulations and methods are somewhat different ... so it's not possible to predict the actual porting date until the receiving CLEC notifies your new provider -- which in turn should let you know of the intended porting date.

The provider you are porting from will not be aware that you moved your number out ... so your outbound service with the old provider will continue to work ... but once the port completes, incoming calls will go to the new VoIP provider's server. Also, you will be able to make outgoing calls thru your new service provider the moment you set up your adapter (or softphone) since outgoing calls are not dependent on a DID# or CLEC.

Once you are assured that incoming calls are reaching your new provider's adapter, then and only then should you notify the old provider that you have ported the number away, requesting that they cancel your service.]]> http://www.dslreports.com/forum/remark,21534365 Fri, 05 Dec 2008 17:59:54 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21534296 Ternerito :
quote:
Did you pay by credit card? If so, recent is better, but dispute it ASAP!


I did pay by CC. However, I'm still getting the service. And I understand it may take up to two months to port my number over.

I was told NOT to cancel my existing account until the port was completed.]]> http://www.dslreports.com/forum/remark,21534296 Fri, 05 Dec 2008 17:47:12 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21534259 Ternerito : PX, they were honest about that, they clearly stated it may take 2 to 8 weeks. I'm not holding my breath. :-) I just hope that voipgo does not implode before I get the number ported.]]> http://www.dslreports.com/forum/remark,21534259 Fri, 05 Dec 2008 17:40:37 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21533685 PX Eliezer :
said by Ternerito See Profile :

I decided to go with voip.ms After a bit of initial confusion, about whether they'd be able to port my number on not, it turns out that they can.
They are good folks. Just be prepared for your port to possibly take several weeks. They have said that they are trying to revamp their porting processes.]]> http://www.dslreports.com/forum/remark,21533685 Fri, 05 Dec 2008 15:45:31 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21533581 soitgoes2 :
said by Ternerito See Profile :

Unfortunately, I too had recently payed for a (second) full year at voipgo. :-( I don't know how much of that money (if any) I'll be getting back. My guess would be zero.
Did you pay by credit card? If so, recent is better, but dispute it ASAP!]]> http://www.dslreports.com/forum/remark,21533581 Fri, 05 Dec 2008 15:26:04 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21533145 Ternerito : I decided to go with voip.ms After a bit of initial confusion, about whether they'd be able to port my number on not, it turns out that they can. voip.ms has good ratings on this site.

Unfortunately, I too had recently payed for a (second) full year at voipgo. :-( I don't know how much of that money (if any) I'll be getting back. My guess would be zero.]]> http://www.dslreports.com/forum/remark,21533145 Fri, 05 Dec 2008 14:11:41 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21532682 anon : I am also a VoipGo subscriber with a Linksys SPA2102. My service is currently working, but I am concerned that if something should go wrong, there may be no support. Live Chat appears to be offline whenever I check. I sent an e-mail query and received no reply. I made what may be a mistake in signing up for a year. I suppose the lesson is that if the price seems really good, then sign up for just month to month.

I found that using the interactive voice response menu as described in the manual I could get the Linksys adapter to tell me its local IP address which turned out to be »192.168.1.1. This took me into the configuration menu. I could get to the Advanced menu as well but the Admin Login required a password. If I end up switching providers perhaps the options on the Advanced menu will be sufficient to configure the adapter. If I need to unlock the adapter, I found that a Google search for Linksys SPA2102 unlock provides sites with instructions. ]]> http://www.dslreports.com/forum/remark,21532682 Fri, 05 Dec 2008 13:04:44 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21531029 zaldy : Just don't go with Vonage because I think they're the most expensive plan out there at $40 for unlimited calling.]]> http://www.dslreports.com/forum/remark,21531029 Fri, 05 Dec 2008 04:55:21 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21524263 Test99 :
said by Ternerito See Profile :

I wonder why a certain number would be portable and another would not
In order to accept an incoming call in a particular rate center, a VOIP provider or its agent must have equipment physically colocated in the telco switch for that rate center. Without this equipment, the switch cannot connect the call to the VOIP provider.]]> http://www.dslreports.com/forum/remark,21524263 Wed, 03 Dec 2008 23:23:19 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21523358 Ternerito : I just ordered an SPA-2012-NA. I'm also waiting for an definite answer tomorrow from voip.ms about my number portability. I wonder why a certain number would be portable and another would not, and I have no idea... :-) Thank you test and px for your very helpful replies!]]> http://www.dslreports.com/forum/remark,21523358 Wed, 03 Dec 2008 20:22:57 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21523175 PX Eliezer : I have a Linksys/Sipura PAP2T-NA which is somewhat similar. I think it's good. I run two separate VoIP services on it simultaneously, behind a router, with no problems.

Here's an interesting discussion:
»forum.voxilla.com/linksys-sipura···989.html

EDIT: Oh, yes, one of the VoIP providers is VoIP.MS so I know that that's a good match.]]> http://www.dslreports.com/forum/remark,21523175 Wed, 03 Dec 2008 19:57:01 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522912 Ternerito : Yes, the way I figure is $9 / mo for the flat fee + $5 / mo (average) outbound (inbound calls should be free).

Would an SPA-2102 be a good choice for an ATA? Don't see any point in wasting time with my existing voipgo one. ]]> http://www.dslreports.com/forum/remark,21522912 Wed, 03 Dec 2008 19:14:59 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522835 PX Eliezer : If your wife's daily usage is 30 instead of 120, yes, you should look at Voip.MS

Do be aware that inbound and outbound are separate issues. It's still a good deal.

Inbound: Choice of PAYG or flatrate:
»voip.ms/canadadids.php

Outbound:
Good PAYG rates, check by the Canadian destination area code: »voip.ms/rates.php?l=c

911 is optional.]]> http://www.dslreports.com/forum/remark,21522835 Wed, 03 Dec 2008 19:02:15 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522644 Ternerito : telus is our (adsl) provider. Not many alternatives here in Delta, aside from the local cable company.]]> http://www.dslreports.com/forum/remark,21522644 Wed, 03 Dec 2008 18:27:13 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522593 Test99 :
said by Ternerito See Profile :

voip.ms has a much lower rate per minute... even with the $9 / mo flat fee I get to a total of $15 (using 30 minutes a day), could that be right?
Yes.

Who is your broadband provider? I know someone in BC who had to try several VOIP providers to find one that worked well with their cable broadband.]]> http://www.dslreports.com/forum/remark,21522593 Wed, 03 Dec 2008 18:19:39 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522549 Ternerito : No, no business plan. I went back and looked at the call logs at voipgo. It's more like we use about 30 min a day, average. Guess it just 'felt' a lot longer than that. :-)

Still, even 30 minutes a day, it adds up to $18 a month with a 2c / minute fee. With an extra couple of bucks you get unlimited calling...

I see that callcentric does not provide 911 service in Canada.

Hmm, voip.ms has a much lower rate per minute... even with the $9 / mo flat fee I get to a total of $15 (using 30 minutes a day), could that be right?]]> http://www.dslreports.com/forum/remark,21522549 Wed, 03 Dec 2008 18:13:03 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522438 PX Eliezer : BTW, if your wife alone uses so many outbound minutes, then from pretty much any flat-rate provider, you may run into monthly caps (maximums).

Does she need a business phone plan, not residential?

Be prepared for the VoIP provider to ask you that very same question. :)]]> http://www.dslreports.com/forum/remark,21522438 Wed, 03 Dec 2008 17:52:38 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522409 PX Eliezer : Yes, if your wife uses that many minutes, then the CallCentric North American plan is a bargain!

Otherwise a PAYG plan from Voip.MS might have been less expensive. But not for so many minutes.

CallCentric has very good customer service.

-------------------------------------------------------

We've seen some "free" Canadian providers but they really don't apply to your province, unfortunately.]]> http://www.dslreports.com/forum/remark,21522409 Wed, 03 Dec 2008 17:48:38 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21522101 Ternerito : Of the providers that are mentioned, most of them seem to offer only some flavour of pay as you go service.

My wife can be on the phone 1 or 2 hours a day, which makes an unlimited calling plan probably less expensive for us.

Callcentric offers a north-american plan for $19.95, which seems reasonable, and has decent "GBU" ratings.

Apparently we'd have to change our existing number, meh, you can't have everything... ]]> http://www.dslreports.com/forum/remark,21522101 Wed, 03 Dec 2008 16:48:31 EDT Re: Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21521242 Test99 : That question comes up often. See this thread started a few days ago: »Voip or Land Line ? ( Canada )]]> http://www.dslreports.com/forum/remark,21521242 Wed, 03 Dec 2008 14:20:57 EDT Any good, reliable providers in Canada? http://www.dslreports.com/forum/remark,21521182 Ternerito : I am also a voipGo customer, in Canada. While the service with voipgo has been OK (and the phone is still working), I get a bit nervous now seeing that their US and Canadian websites have been reduced to one page... ;-)

I'm looking for alternatives, or at least for a backup plan. I have a Linksys SPA-2102 which I purchased from voipgo. At the time I subscribed, they said that the ATA would be unlocked. Unfortunately that does not seem to be the case, there is an admin password set. :-(

Could anyone recommend a reliable provider that offers good quality service, and is not likely to go belly up in the next few months? Or should I just go back to telus and get a land line.... It would suck though, after several years using voip.

I read that voipo seems to be the best thing since sliced bread, but of course they're not in Canada yet.]]> http://www.dslreports.com/forum/remark,21521182 Wed, 03 Dec 2008 14:08:06 EDT