ATT does not value it's employees. While they are laying off 12000+ and the other 4600+ in april, they have staffed there Uverse departments with new hires at $13.00 an hour. Many are threatened daily and many have quit after a few months. They also hire many EcoComp contractors to clean their dsl job load (this does not mean they "fix" anything) for the day and postpone the repair until they send a real tech or the customer just goes to a competitor or tries the new Uverse product. Everybody is scared at ATT because it is run by bean counters without forsight. They want to run the business like rival Comcast and pay as little as possible to employees and middle managers etc.. For those who have Comcast or Direct TV or Dish Network or Supra Telecom which all use contractors extensively, have you
liked your customer service lately????