| att just implemented a no (idle time) policy. This means they dont want there techs idling while filling out reports or closing there jobs at all. Not even 1 minute. In the summer time, in some warmer climates, it can get close to 100 degrees in so Texas areas etc... The reason is the bean counters said if they can save 10 minutes of idle time a day from techs and managers alike, they would save millions in gas expenditures etc.. sounds reasonable if you are just a machine not a human being. More bean counters at work who DO NOT work outside or serve the customers. I'm sure this moron will get a bonus and be able to keep his job another year. fyi. |
liked your customer service lately????