disco
Tonic
Premium
join:2002-01-19
Seattle, WA
clubs:
1 edit | reply to disco
Re: Random Disconnects
Updates:
For the past two months now we have been troubleshooting this issue. Speakeasy tech support is friendly and they seem slightly more competent than other major ISPs, but the issue is still not resolved. I have tried swapping all cables, moving the modem away from electronic equipment, switching telephone outlets, removing/replacing the router. Still my modem loses SYNC and disconnects from the DSLAM about once per hour. Finally, they decided that it was my inside wiring. I called a low-voltage electrician and paid over $100 to have him come and inspect the wiring. Nothing wrong. Modem is still losing sync every hour.
Today, COVAD was supposed to come out to inspect the outside box in a last effort to get the DSL working. My girlfriend took the morning off from work, sacrificing pay so that they could come. She waited until 1PM, no one. I call Speakeasy and they say that the tech is scheduled for 3:15PM, even though their website still says 9AM-1PM. What a waste of time.
For $180/month I expect a service that at least doesn't disconnect me every hour. Speeds were good, but if the service is constantly down, there is no point. I think I will call tonight and cancel the DSL and switch back to Comcast. So long Speakeasy. |
