mlau
join:2001-09-29
Kanata, ON
1 edit | [Line Problem] Bellsouth - Horrendous Ping
I'm posting this on behalf of a friend. He's getting really bad ping
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms dslrouter [192.168.1.254]
2 45 ms 45 ms 44 ms 65.14.252.17
3 47 ms 46 ms 46 ms 65.14.120.237
4 70 ms 52 ms 51 ms adsl-156-253-153.bct.bellsouth.net [66.156.253.1
53]
5 51 ms 50 ms 52 ms 65.83.236.135
6 56 ms 50 ms 49 ms pxr00chi-so-2-0-0.bellsouth.net [65.83.236.120]
7 49 ms 50 ms 51 ms 65.83.238.138
8 63 ms 62 ms 62 ms cr1.ormfl.ip.att.net [12.123.34.14]
9 62 ms 61 ms 63 ms cr2.attga.ip.att.net [12.122.31.29]
10 63 ms 62 ms 62 ms tbr1.attga.ip.att.net [12.122.17.14]
11 62 ms 62 ms 61 ms ggr2.attga.ip.att.net [12.123.20.205]
12 61 ms 62 ms 60 ms 192.205.34.22
13 83 ms 83 ms 82 ms cr2-pos-0-8-2-3.NewYork.savvis.net [204.70.196.1
25]
14 84 ms 83 ms 83 ms er1-te-1-0-0.newyorknyd.savvis.net [204.70.196.7
0]
15 83 ms 83 ms 83 ms 206.152.3.210
16 83 ms 83 ms 83 ms 0.e1-1.tbr2.ewr.nac.net [209.123.10.133]
17 84 ms 83 ms 83 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
18 83 ms 85 ms 83 ms vlan808.esd1.oct.nac.net [209.123.10.42]
19 84 ms 84 ms 84 ms www.dslreports.com [209.123.109.175]
Trace complete.
I then tried doing a tracert from my place to his ip:
Tracing route to adsl-225-242-25.mia.bellsouth.net [74.225.242.25]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 8 ms 8 ms 8 ms vl-201.gw03.flfrd.phub.net.cable.rogers.com [66.
185.90.241]
4 8 ms 8 ms 8 ms gw01.bloor.phub.net.cable.rogers.com [66.185.83.
145]
5 12 ms 12 ms 13 ms so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.125]
6 25 ms 12 ms 11 ms so-2-0-0.gw02.mtnk.phub.net.cable.rogers.com [66
.185.80.185]
7 31 ms 31 ms 32 ms 69.63.248.93
8 31 ms 33 ms 32 ms TenGigabitEthernet2-4.ar6.NYC1.gblx.net [64.208.
169.149]
9 186 ms 233 ms 232 ms te9-3-10G.ar5.NYC1.gblx.net [67.16.131.109]
10 64 ms 56 ms 56 ms 64.212.107.98
11 92 ms 93 ms 90 ms tbr2.n54ny.ip.att.net [12.122.86.106]
12 90 ms 89 ms 90 ms cr2.n54ny.ip.att.net [12.122.16.197]
13 90 ms 89 ms 89 ms cr2.wswdc.ip.att.net [12.122.3.38]
14 89 ms 88 ms 90 ms cr1.attga.ip.att.net [12.122.1.173]
15 89 ms 90 ms 90 ms cr2.ormfl.ip.att.net [12.122.5.141]
16 89 ms 92 ms 88 ms gar19.ormfl.ip.att.net [12.123.34.133]
17 89 ms 89 ms 92 ms 65.83.238.137
18 94 ms 93 ms 93 ms 65.83.236.117
19 94 ms 94 ms 94 ms 65.83.236.132
20 95 ms 93 ms 94 ms adsl-156-253-152.bct.bellsouth.net [66.156.253.1
52]
21 94 ms * * 65.14.120.238
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out. |
|
bcfromfl
join:2007-09-06
Youngstown, FL
 ·AT&T Southeast
| Are you referring to hop #9? That's not part of BellSouth/AT&T's system. BTW, pings are low-priority for ISPs, and might not necessarily reflect conditions for actual data. Anecdotally, however, I can tell you that latency numbers are climbing nationwide, as I test daily using Doctor Ping.
-Bruce |
|
mlau
join:2001-09-29
Kanata, ON | reply to mlau
Well it doesn't make sense how his second hop can be so high... and it's not just his ping, his download speed has gone into the ditch as well. |
|
graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
| said by mlau  :Well it doesn't make sense how his second hop can be so high.... I does make sense why the second hop (65.14.252.17) ping is so high. If the line is interleaved, it will easily have at least 30ms added to what it would be if not interleaved. |
|
ogbellsouth
@bellsouth.net | Hello. I am the owner of this line. graysonf you are correct, my line is interleaved. do you know what i could do about this? can my isp change the data path to fast? |
|
graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL | You can call ATT/Bellsouth tech support and ask to have the line returned to fast path. Many times lines are switched to interleaved to make them more stable, so there may be an impact in going back to fast path. |
|
StillLearn
Premium
join:2002-03-21
Streamwood, IL
·AT&T Midwest
| reply to ogbellsouth
said by ogbellsouth :
Hello. I am the owner of this line. graysonf you are correct, my line is interleaved. do you know what i could do about this? can my isp change the data path to fast?
I suggest you post your modem statistics for attenuation, S/N and sync rate before making that request. If your S/N is low, the interleaved may well be to your benefit... unless you might also be willing to reduce your sync speed. |
|
ogbellsouth
@bellsouth.net
| ok thanks for the reply. here is the stats:
DSL Statistics Help
Line State Up
Modulation G.DMT Mode
Data Path Interleaved
Transceiver Information
Down Stream Path Up Stream Path
DSL Sync Rate (Kbits/Sec) 3552 384
SN Margin (db) 14.0 13.0
Line Attenuation (db) 48.0 31.0
CRC Errors 0 5
|
|
ogbellsouth
@bellsouth.net
| wowowoww so i called bellsouth tech support and wowwowow. thats all i can say. first they connect me to the wrong department. then i get this woman on the phone and i ask her to remove my noise profile and the only answer she can give me is that i need to connect to a closer server. then i ask to speak to the supervisor and i ask her to do it and she tells me there is nothing wrong with my line. then i ask her to call DSG and she says she cannot call without a valid reason/problem. then i tell her my ping is high and she says we dont see a problem in the line. and during all of this i am being completely patient. they made me wait atleast 15 min. terrrrrible unreliable tech support. what do u think i can do? |
|
graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL | I think you had better get used to that. When that stuff happens, say goodbye, hang up, call again, and hope you get someone who is more helpful. |
|
ogbellsouth
@bellsouth.net
| gray you are correct, again. i called again, this time to the correct department. i got a tech named brandon. he actually knew what he was doing. i bet im not the first to say this but, women do not know shit about computers. he fixed it quickly and now im back to fast path. better ping! |
|
keith721
join:2005-09-06
Charlotte, NC
·AT&T Southeast
| Many people do not know sh*t about computers. 
Don't be so quick to stereotype  the entire female population. I know a few tech-savvy ladies who'll quickly take you to task  over that statement. One of them just happens to be a service technician for a large mid-western telco who is a whiz with Perl scripting and knows a bit about wiring a cabinet in the correct fashion.  |
|
