VOL TechGirl
join:2008-12-08
Canada
| reply to ricanelite
Re: [Split] Unable to get on line
Yes. Just call Billing and explain that your service isn't working and they will credit you for your downtime. They do prefer you to call in once the issue is resolved, so that you can be credited for the appropriate amt of time.
If your DSL light is solid, that's good news.
Internet light should be on. If it's not green, this DOES NOT mean it's a CO issue. If it's red, it's an authentication error, and your modem just needs to be configured. |
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Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
| reply to ricanelite
You certainly do deserve a credit. No service for 10 days is just lame. So basically, the way I take it is that the DSL modem's lights are as follows: Power = Solid Green, Ethernet = Blinking Green, USB = Off, DSL = Blinking Green, and Internet = Off, right? If the DSL light is blinking and keeps blinking, it shows that your modem cannot find any DSL signal what so ever, and you'll need someone from the CO to look at it and get it working again. If DSL is solid however, it shows that the modem is getting the signal. However if the internet light is out, either the modem is in bridge mode or PPPoE/DHCP is not connected. For the internet to work, DSL should be solid green and Internet should be solid green or blinking. If not, it's a CO issue. |
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ricanelite
@cox.net
2 edits | Now explain this to me, I reformatted my computer and install a fresh copy of windows vista 32bit and the issue im having is right by my taskbar by the clock it says im connected and the lights on the westell modem 6100 are all on and ethernet, dsl lights blink. Verizon also said the lines look fine but heres the issue I cannot get online at all. It does not run slow it just times out. Like for instance if i type in cnn.com it wont load up anything at all. The Verizon Tech that came to me house on Friday got here at 1pm est and was here to about 7pm est and still the issue has not been resolved at all. It all started this on Thursday the night of thanksgiving and still nothing has been done about it. The Tech also tried 4 different brand new modems and still nothing even plug his notebook to the modem and still nothing. Now everyone at verizon has not been giving me a answer. They call and say "Yes Sir your DSL is up and running" thats a LIE, it has been over 10 days now do you think Verizon should give me a credit? for these 10 days of no service at all. Has anyone ever had this problem before in the past?
[Mod note - Split from »For everyone experiencing evening slowdowns ] |
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