| reply to ricanelite
Re: [Split] Unable to get on line Yes. Just call Billing and explain that your service isn't working and they will credit you for your downtime. They do prefer you to call in once the issue is resolved, so that you can be credited for the appropriate amt of time.
If your DSL light is solid, that's good news.
Internet light should be on. If it's not green, this DOES NOT mean it's a CO issue. If it's red, it's an authentication error, and your modem just needs to be configured. |
