|reply to just4info4 |
Re: New Account wrongly assigned with someone else's phone#
We'll need to get your friend to open that ticket so we can take a look at everything. Sometimes we get numbers from our carriers that are already assigned, so we'll look into it.
actions · 2008-Dec-8 10:34 am · (locked)
Thanks for the reply. Friend of mine just contacted customer service and was told that a new number will be given out. But we don't know how long it is going to take for your engineering department (what your rep referred to) to issue a new number.
Also, according to their conversation, the rep. said the number was from an account (teleblend account/user) that was closed 6 months ago. And, the rep. has no idea why it is still being used. I'm hoping that teleblemd did not provide that number and line of service for free. You may want to check.
I may need your help again if we don't get a new number in next few days. Thanks.
actions · 2008-Dec-8 11:54 am · (locked)
This is the ticket #: 309270. Can you take a look and push to get a new number issued? We called in and the rep. did not offer much help other than saying your system shows we need a new number. (same as stated in the trouble ticket).
actions · 2008-Dec-11 8:16 pm · (locked)
just4info, you should now have a response in your email box.
actions · 2008-Dec-12 10:11 am · (locked)
TBSupport, thank you for your support. Everything is working with the newly assigned phone number. Excellent service.
actions · 2008-Dec-12 1:43 pm · (locked)