Web video-rental store Netflix has laid off 50 technical specialists, the people who typically do most of the trouble-shooting for customers with tech issues, such as struggling to connect the service to their laptop or set-top boxes.

This may be strange timing to those customers of Netflix's streaming service who have experienced a drop-off in streaming quality during the past month. In the past several weeks, some Netflix customers have complained about poor video quality and long buffering delays.

Last week, Netflix said engineers corrected the problem. While some customers continue to see shoddy streams, Netflix does appear to have licked the malfunction for most customers.