Upgrades to 7 Mbs service,only getting 3.5Mbs

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bjgould @qwest.net	Upgrades to 7 Mbs service,only getting 3.5Mbs I upgraded to 7 Mbs service, but speeettest.net and qwest's own speed test only show 3.5 Mbs download with a 70ms My modem (Netgear DG 834) shows 7168 kbps The Chat CSR said that the connection was fine, and my firewall or wireless router were slowing me down. What's the real story here?
	permalink · 2008-12-09 23:19:26 ·

dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN

Re: Upgrades to 7 Mbs service,only getting 3.5Mbs

If you're using a wireless router, first try plugging a PC directly into the modem via ethernet and retest- wireless issues often do cause low throughput.

If everything there is OK, and your stats (snr, errors, etc) are ok, call back and ask if there's evidence of congestion on the path- with the growth in subscribers and utilization per subscriber constantly rising, it happens.

permalink · 2008-12-09 23:41:20 ·

bjgould @qwest.net	Re: Upgrades to 7 Mbs service,only getting 3.5Mbs How do i test for the stats (snr, errors, etc ...) - I assume that the CSR checked that when he said the line was "clean"
	permalink · 2008-12-09 23:42:25 ·

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