bjgould
@qwest.net | reply to dynodb
Re: Upgrades to 7 Mbs service,only getting 3.5Mbs
How do i test for the stats (snr, errors, etc ...) - I assume that the CSR checked that when he said the line was "clean" |
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dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN
| reply to bjgould
If you're using a wireless router, first try plugging a PC directly into the modem via ethernet and retest- wireless issues often do cause low throughput.
If everything there is OK, and your stats (snr, errors, etc) are ok, call back and ask if there's evidence of congestion on the path- with the growth in subscribers and utilization per subscriber constantly rising, it happens. |
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bjgould
@qwest.net
| I upgraded to 7 Mbs service, but speeettest.net and qwest's own speed test only show 3.5 Mbs download with a 70ms
My modem (Netgear DG 834) shows 7168 kbps
The Chat CSR said that the connection was fine, and my firewall or wireless router were slowing me down.
What's the real story here? |
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