Re: Bell sucks! in TekSavvy http://www.dslreports.com/forum/r21557968 en Mon, 30 Nov 2009 05:14:31 EDT Mon, 30 Nov 2009 05:14:31 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21608778 AkFubar :
said by Barry See Profile :

I've been comprehensive of there issues and if I could help I did to a certain extent but I can't request a line transfer for someone that is not a Bell Internet client.
Unfortunate but at least you gave it a try. I think if those guys say it can't be done then it probably can't. Perhaps someone else here can suggest an alternative approach.
--
"No matter where you go, there you are." - Buckaroo Banzai]]> http://www.dslreports.com/forum/remark,21608778 Fri, 19 Dec 2008 16:50:55 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21608469 Barry :
I've been comprehensive of there issues and if I could help I did to a certain extent but I can't request a line transfer for someone that is not a Bell Internet client.


No dice.]]> http://www.dslreports.com/forum/remark,21608469 Fri, 19 Dec 2008 15:45:26 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21608401 nanook :
said by AkFubar See Profile :

However, the 2 individuals in the BellER Direct forum are an exception and have helped a lot of people. It is too bad the corporation as a whole can't adopt the example of good customer service those 2 guys provide.
Quite so. The problem is not with the technicians. I have always found them to be competent, professional, and willing to go beyond the call of duty.

The problem starts at the Chairman's office and goes down the next zillion layers or so of (mis)management below that. (The current Chairman BTW is leaving in February to be replaced by this ex-PwC bean counter. Hopefully he will chop some of that marketing fat and use the savings to provide some benefit to customers.)]]> http://www.dslreports.com/forum/remark,21608401 Fri, 19 Dec 2008 15:32:43 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21608196 Barry :
said by nanook See Profile :

said by Barry See Profile :

How come you guys say 'BellER'? Is it just slang for their new marketing campaign?
Not just slang. A better characterization would be dERision.

They cannot offer people in the GTA a basic level of DSL service but they have lots of money to throw (away) at new logos and silly marketing.

Bah Humbug to them.
Humbug indeed.

Edit: Testing my luck in the Bell direct forum.]]> http://www.dslreports.com/forum/remark,21608196 Fri, 19 Dec 2008 14:54:49 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21607926 AkFubar :
said by nanook See Profile :

said by Barry See Profile :

How come you guys say 'BellER'? Is it just slang for their new marketing campaign?
Not just slang. A better characterization would be dERision.

They cannot offer people in the GTA a basic level of DSL service but they have lots of money to throw (away) at new logos and silly marketing.
Yup true!

However, the 2 individuals in the BellER Direct forum are an exception and have helped a lot of people. It is too bad the corporation as a whole can't adopt the example of good customer service those 2 guys provide.
--
"No matter where you go, there you are." - Buckaroo Banzai]]> http://www.dslreports.com/forum/remark,21607926 Fri, 19 Dec 2008 14:01:39 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21607824 nanook :
said by Barry See Profile :

How come you guys say 'BellER'? Is it just slang for their new marketing campaign?
Not just slang. A better characterization would be dERision.

They cannot offer people in the GTA a basic level of DSL service but they have lots of money to throw (away) at new logos and silly marketing.

Bah Humbug to them.]]> http://www.dslreports.com/forum/remark,21607824 Fri, 19 Dec 2008 13:43:25 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21607347 Barry :
said by AkFubar See Profile :

Perhaps if the OP posts in the BellER direct forum one of the good folks there may be able to help.
I might just give that a shot.

Nanook: Yes I am with TekSavvy and I agree those options don't look so attractive suck. I'll just have to keep bugging.

How come you guys say 'BellER'? Is it just slang for their new marketing campaign?]]> http://www.dslreports.com/forum/remark,21607347 Fri, 19 Dec 2008 12:10:23 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21606594 AkFubar : Perhaps if the OP posts in the BellER direct forum one of the good folks there may be able to help.
--
"No matter where you go, there you are." - Buckaroo Banzai]]> http://www.dslreports.com/forum/remark,21606594 Fri, 19 Dec 2008 09:49:00 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21606379 nanook :
said by Barry See Profile :

What should I do now that I know there is a remote really close by, but Bell will not put me on it? Should I just keep asking for a line transfer until they cave?
Are you currently with TekSavvy or directly with BellER? I assume it is the former. You have one option but it could prove expensive and may not work in the end. You could switch to BellER, perhaps on the condition that they put you on a remote. Note that they may not accept that condition or if they do they may not put you on a remote, etc. Once at BellER, presumably now on a remote, you could switch back to TekSavvy, hoping that BellER does not then pull you off that remote. This is risky business. It will cost you in cancellation and transfer fees, etc., it may cause disruptions to your DSL service and administrative hassles for you. And in the end it may not result in any improvement.

Alternatively, (2) keep bugging TekSavvy to bug BellER, (3) look at other types of service like wireless, with their speed, bandwidth and cost limitations, (4) consider going back to cable or (5) learn to live with 1Mb/s.

Unfortunately none of these options are particularly attractive.]]> http://www.dslreports.com/forum/remark,21606379 Fri, 19 Dec 2008 08:56:11 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21606306 shepd : If you are really hung up on going with punchdown blocks (they are nice) the telco standard in Canada is now BIX. You can buy BIX blocks from any competent electrical retailer, and I believe at one point Sayal electronics had some, but they're probably gone now. The terminal blocks will run you about $20, a two strip cage about $20 as well. An RJ-12 strip will run you as much as $80.

You will need a BIX punchdown tool, these are usually about $50. The "official" ones are nicer than the bits you can fit in some 110 tools, since the knife works properly. Most 110 tools aren't designed to have a knife that actually works like scissors since 110 doesn't cut that way.

If, for some reason, Bell or another tech needs to work on your wiring, you can be sure they will have a BIX tool. If they don't, DON'T LET THEM TOUCH *ANYTHING*, as they are morons. ;)

Or you can go with 110. 110 is popular for LAN wiring, but is fine for phone as well, although it's not as robust or as nice to work with as BIX, IMHO (although you can get it in Gbit and higher ratings, unlike BIX). You should be able to find a short 110 patch "panel" for as little as $30. You can easily plug RJ-12 plugs into the RJ-45 jacks, although you'll have to understand the wiring scheme (blue middle pair, orange outer pair, solid green and striped brown far outer pair). You can get a 110 punchdown tool for as little as $2 if you just want those little crappy plastic tools. Or you can spend as much as $80 on something nice, like a Greenlee tool with low and high impact modes.

Of course, unlike BIX most (not all) 110 stuff isn't designed to screw onto a wood board... It's rackmount. You'll need to jury rig something to make it work.

HTH!]]> http://www.dslreports.com/forum/remark,21606306 Fri, 19 Dec 2008 08:35:23 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21605110 Barry :
said by Copper :

This picture of a demarc jack and 66 terminal is completely wired incorrectly. Also 66 style terminals are usually taken out and replaced with a screw type terminal using a Green Robertson. Just get rid of the 66 altogether.
I was already bypassing the 66, but didn't have a camera to show an updated photo. Since I got a POTS splitter, I avoid the demarc jack as well.

What should I do now that I know there is a remote really close by, but Bell will not put me on it? Should I just keep asking for a line transfer until they cave?

It's really frustrating being on a 1mb profile when I could be getting a lot faster.]]> http://www.dslreports.com/forum/remark,21605110 Thu, 18 Dec 2008 22:44:55 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21604327 anon : This picture of a demarc jack and 66 terminal is completely wired incorrectly. Also 66 style terminals are usually taken out and replaced with a screw type terminal using a Green Robertson. Just get rid of the 66 altogether.]]> http://www.dslreports.com/forum/remark,21604327 Thu, 18 Dec 2008 19:55:22 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21604138 anon : The chat rep was probably looking in the new qualification tool and speed estimator that outputs a more precise number than the old one. He likely didn't query your actual current attainable sync, as it would show something similar to DMT tool's result.]]> http://www.dslreports.com/forum/remark,21604138 Thu, 18 Dec 2008 19:09:34 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21598769 mr_hexen : im surprised a Bell internet tech or CSR was able to pull up your sync rate with teksavvy.

not sure how he figures 3.6mbps though.....

next time you see a bell truck, pull over and talk to the guy.]]> http://www.dslreports.com/forum/remark,21598769 Wed, 17 Dec 2008 19:40:12 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21598155 Barry :
said by corkyy See Profile :

»Bell Canada Internet FAQ »What are all the different speed profiles used?

There is maybe something for you in there... They might no more offer it, who know.
That's what I put a request for, but no dice. ]]> http://www.dslreports.com/forum/remark,21598155 Wed, 17 Dec 2008 17:40:04 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21598102 corkyy : »Bell Canada Internet FAQ »What are all the different speed profiles used?

There is maybe something for you in there... They might no more offer it, who know.]]> http://www.dslreports.com/forum/remark,21598102 Wed, 17 Dec 2008 17:32:40 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21597923 Barry : Bell closed my ticket and said my line is only capable of 1mb. This is disappointing because when I was on fastpath the max I would sync at is 1568/800 and since I've been put on interleaved it's 1184/384. The least they could have done is bumped it up to the former.

The CSR asked me if I see any Bell trucks in the area, which I do, and am certain there is a remote down the road. I asked if it were possible that it was Sympatico only and he told me they aren't supposed to be and it is most likely full. Arghh!

I'll try again in a couple weeks.

Edit: Tried to get information out of Bell.

You: Is there a remote?
You: Because I'm currently using TekSavvy and I sync at 1mb, so if I switched to Bell I don't want to pay double for 1mb...
Jackson (SCI-274220): Barry, your synch rate is 3.6mbps so you can get very good speed.

Edit: I knew it was a remote! »Re: Poor Download - Great Upload - Ultra]]> http://www.dslreports.com/forum/remark,21597923 Wed, 17 Dec 2008 16:58:05 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21596633 nanook :
said by snorlax14 See Profile :

I've been looking for another green block (66 block?) for ages. Anyone know where I can buy one?
I do not think they are made any more. Try an electronic parts surplus store or consider using something like a standard electric terminal block.]]> http://www.dslreports.com/forum/remark,21596633 Wed, 17 Dec 2008 13:14:15 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21596034 snorlax14 : I've been looking for another green block (66 block?) for ages. Anyone know where I can buy one?
Click for full size
]]> http://www.dslreports.com/forum/remark,21596034 Wed, 17 Dec 2008 11:32:11 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21595398 tommyv2 : If that's the case, flash it to 7.4.3.2 (previous version I believe) set it up, then upgrade to the newest. As long as you're in the same 7.x.x.x class, it will keep your settings. That's the case for me. I upgraded to it and it works great. ]]> http://www.dslreports.com/forum/remark,21595398 Wed, 17 Dec 2008 09:10:42 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21592305 Barry : I flashed to 7.4.4.7 and it doesn't have an option to chooice VPI/VPC. I tried editing the user.ini, but I can't write anything.

Can someone please help end the frustration?]]> http://www.dslreports.com/forum/remark,21592305 Tue, 16 Dec 2008 17:13:41 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21591287 tommyv2 : Bell doesn't care much about the stats as much as the error rates on the line. Ask me how I know!

My stats are a little worse than yours (61/31, 10.5/8) but I'm on 3meg interleave. I've tried a few times to get a higher profile (well, just fastpath 3 meg). I've installed a POTS splitter and cleaned up my lines in the house. My SNRs before were 6.5/6! POTS splitter helps a lot. I have the Comtest NID-02.

Also depends on how your modem reports it all. Newer 516 firmware shows a higher SNRs. It even takes longer to sync, which suggests a more stable connection. I've tried a million firmware versions and have decided on the newest of 7.4.4.7 or whatever the newest one is. It shows the highest SNRs and keeps them that way. I have zero sync issues with a marginal line. You can't use DMT much with this firmware but so be it. My reported error rates are still fairly high, so my hopes of a faster connection are over.

At least I tried, though, and I'm happy. It's fast enough, stable, and it's not Bell or Rogers that I give my (all) money to.]]> http://www.dslreports.com/forum/remark,21591287 Tue, 16 Dec 2008 14:13:10 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21591161 Barry : I just got a Wilcom PS-36 POTS splitter and reconfigured my setup. Before I was using an 25 foot RJ11 extension and now the modem is hooked right at the demarc and using a 25ft CAT5e to my network instead.

I'm happy with the improvement and I am going to call in and request another line transfer.

Before and after screens included.
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/remark,21591161 Tue, 16 Dec 2008 13:50:50 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21572644 mr_hexen :
said by DabberDan See Profile :

I did buy some of my keystones @ Nedco, but those didn't include the punch down tool. They were slightly cheaper, probably due to not having the tool.
Lowes to the rescue :) OnQ i think they were called.]]> http://www.dslreports.com/forum/remark,21572644 Fri, 12 Dec 2008 17:41:01 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21571083 DabberDan :
said by mr_hexen See Profile :

said by DabberDan See Profile :

said by Barry See Profile :

Where can I buy a POTS splitter and would it be possible to do this without having to buy a punch down tool?
I got one with the Cat5E plugs I bought at Rona, small plastic thing, works wonders.
ditto. I got a 5pack of keystones for RJ-45 and the punch down tool was included.
I did buy some of my keystones @ Nedco, but those didn't include the punch down tool. They were slightly cheaper, probably due to not having the tool.]]> http://www.dslreports.com/forum/remark,21571083 Fri, 12 Dec 2008 13:14:01 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21571034 mr_hexen :
said by DabberDan See Profile :

said by Barry See Profile :

Where can I buy a POTS splitter and would it be possible to do this without having to buy a punch down tool?
I got one with the Cat5E plugs I bought at Rona, small plastic thing, works wonders.
ditto. I got a 5pack of keystones for RJ-45 and the punch down tool was included.]]> http://www.dslreports.com/forum/remark,21571034 Fri, 12 Dec 2008 13:06:52 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21561542 DabberDan :
said by Barry See Profile :

Where can I buy a POTS splitter and would it be possible to do this without having to buy a punch down tool?
I got one with the Cat5E plugs I bought at Rona, small plastic thing, works wonders.]]> http://www.dslreports.com/forum/remark,21561542 Wed, 10 Dec 2008 20:29:23 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21561380 anon : There are currently over 5000 DSL nodes in the Bell Ontario and QC networks. Some of them, remote and CO-based, are at capacity. To my knowledge, wholesale clients are on remotes, although the ratio of remote-to-CO in the same speed grade (5Mbps wholesale roughly equivalent in tier to their 7Mbps service) may not be equal, it probably isn't too far off. What skews things is that ALL 8Mbps+ customers are by definition on ADSL2+ equipment, most of which is remotes, so a disproportionate portion of Bell customer relative to total DSL subscribers are on remotes.]]> http://www.dslreports.com/forum/remark,21561380 Wed, 10 Dec 2008 19:59:32 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21560391 nanook :
said by Barry See Profile :

Where can I buy a POTS splitter
Search the forums. AFAIK TekSavvy sells them but I do not know the price. You can also get them on eBay, e.g. PS-15S Wall-mount POTS Splitter or Westell External Pots Splitter Model A90-32RTPSGNA1 (they say they ship only to the US but you might e-mail them and ask about Canada.)

would it be possible to do this without having to buy a punch down tool?
Yes. I use either the corner of a credit card or a small, flat-bladed jeweller's screwdriver.]]> http://www.dslreports.com/forum/remark,21560391 Wed, 10 Dec 2008 16:45:10 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21560195 Barry : I will consider that.

Where can I buy a POTS splitter and would it be possible to do this without having to buy a punch down tool?

I would prefer not having to buy one as it would save me money and all I would have to buy is another wall plate, cat3, cat5 and a splitter. If I have to, I have to.

Edit: Would it be worth the price difference? I'm pretty sure I could avoid buying a punch down tool with these and all I would need is cat5. This would act as a master filter as well, correct?

»www.wilcominc.com/Item.cfm?ProdID=35

»www.wilcominc.com/Item.cfm?ProdID=100
]]> http://www.dslreports.com/forum/remark,21560195 Wed, 10 Dec 2008 16:17:08 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21560089 nanook :
said by mr_hexen See Profile :

you should be able to get a faster upstream with that for sure.. and a little downstream
I agree. At this point you have to understand that until there is an RSLAM in your area you are unlikely to be able to go much above 2Mb/s down.

If that is acceptable then you should look into installing a central DSL filter at the demarc that serves all the telephone devices in your home. Better still spend $20 to $50 for a POTS splitter. Then run as short and direct a line as you can to your DSL modem. Use good twisted pair or Ethernet cable and keep it as far away as possible from AC wiring, fluorescent lights and other sources of interference.

If this is not acceptable then you will have to look at other options. Unfortunately that means going back to cable or looking at some form of wireless. In both cases your bandwidth will be capped but at least you will be able to get to that cap faster ;)

BTW this will give you some idea of the next higher profiles you may be able to achieve »Bell Canada Internet FAQ »What are all the different speed profiles used?

Finally, I have to ask: Have you asked TekSavvy to find out if there might be an RSLAM in your area? Have you asked BellER the same question?]]> http://www.dslreports.com/forum/remark,21560089 Wed, 10 Dec 2008 16:01:58 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559663 Barry : 1800 sounds a bit better. I was getting 768 up before they switched me to interleaved.]]> http://www.dslreports.com/forum/remark,21559663 Wed, 10 Dec 2008 15:01:00 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559556 mr_hexen : that looks a little better.

you should be able to get a faster upstream with that for sure.. and a little downstream.

maybe 1800kbps down and 512kbps up.]]> http://www.dslreports.com/forum/remark,21559556 Wed, 10 Dec 2008 14:43:10 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559445 Barry : In order to move it as far away as possible from my electrical box, I had to disconnect the wires I had coupled for my voice lines.
Click for full size
]]> http://www.dslreports.com/forum/remark,21559445 Wed, 10 Dec 2008 14:24:18 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559279 Barry : Ok, I'm going to try that and will post back when I'm done. Hopefully nobody calls because I don't want to get shocked.]]> http://www.dslreports.com/forum/remark,21559279 Wed, 10 Dec 2008 13:58:21 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559242 nanook : The 66 block is effectively your demarc. I have an almost identical situation. My suggestion would be to see if you can move the wiring to the demarc as far from the electric panel as possible. Also keep the phone wiring as far as possible from house wiring and try to run the two perpendicular if possible. I even considered running BellERs incoming through a different opening a couple of feet away from all the electrics.

If that makes an improvement, consider installing a POTS Splitter. Mine fits nicely in a standard metal duplex electrical box. I have that box grounded to the electrical box.

Anyway, it would be interesting to see what your new line stats are.

Added:
said by Barry See Profile :

the sync stats where the same, but the attenuation and snrm improved
To clarify, your synch rate (profile) is set by BellER. You cannot change it yourself. If you can improve attenuation and SNR enough you may be able to get TekSavvy to ask BellER to put you on a faster profile.]]> http://www.dslreports.com/forum/remark,21559242 Wed, 10 Dec 2008 13:52:27 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559234 Barry : I didn't actually hook it to the demarc outside, but where it comes in from the inside. Basically 3 feet away.]]> http://www.dslreports.com/forum/remark,21559234 Wed, 10 Dec 2008 13:51:14 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559220 Barry : Yes it is an electrical box and I deleted the pics because I was frustrated and had given up. I'll move my computer again and run another test in a couple minutes.]]> http://www.dslreports.com/forum/remark,21559220 Wed, 10 Dec 2008 13:49:08 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559209 corkyy : But wait... The metal box on the right side... Is it the Electrical box?

It could generate a lot of noise on the phone line.

Also you said the stats (snr, att) are better at the demarc, could you post it?]]> http://www.dslreports.com/forum/remark,21559209 Wed, 10 Dec 2008 13:45:28 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559175 Barry : My demarc is tiny compared to that. I just took off the cover and found some spider eggs and that I would have to wire it myself because there's no plug. It would also be a huge pain in the ass because I don't have a laptop.]]> http://www.dslreports.com/forum/remark,21559175 Wed, 10 Dec 2008 13:39:18 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559133 Barry : I tried at the demarc with all phone devices unplugged and the sync stats where the same, but the attenuation and snrm improved. Thing is, to get the jack I was using to work I did a shitty job wiring it. Since I didn't have a punch down tool, I avoided the 66 block completely.
Click for full size
]]> http://www.dslreports.com/forum/remark,21559133 Wed, 10 Dec 2008 13:32:53 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559130 rosenqui :
said by Barry See Profile :

I know the wiring could be improved, but I'm hesitant (and highly tempted at the same time) to shell out another $100 for a technician to come and do the job.
If you have easy access to the demarcation point, try plugging the DSL modem in there using a good quality phone line and see if your stats improve. My demarc looks something like the one shown above.

You unplug the appropriate plug on the right-hand side (normally you would never open the left-hand side where the green blocks are in this picture), which disconnects the feed into the house. Then plug in the DSL modem and you've removed your house wiring from the equation.
Click for full size
Demarcation box
]]> http://www.dslreports.com/forum/remark,21559130 Wed, 10 Dec 2008 13:32:41 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559106 daboom : Ouch the best thing for you would be to get those stats from the actual demarc, this will help you determine if the inside wires are in need of real attn or not. Basically connect the modem at the demarc and unhook the entire house while you get the stats. If you got a new nid ie nice gray box outside then doing this would be as simple as pluggin in a phone line.
--
Come join us on EFNET irc.dks.ca #teksavvy for live chat :)
Java Chat back online @ »teksavvy.kicks-ass.net]]> http://www.dslreports.com/forum/remark,21559106 Wed, 10 Dec 2008 13:27:42 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559099 nanook : With that 63dB attenuation you are at least 5km from the CO. Your ST516 modem is a good choice for marginal lines.

Your best bet at this point is to review your internal wiring. If you have any experience with wiring this will not be a difficult job. There are lots of people here who can help.

To start I would suggest that you temporarily connect only your DSL modem at the demarc (with no filters), i.e. disconnect the rest of the internal phone wiring and look at your line stats again. If there is an improvement then you can decide if it is worth the effort to fix the problem(s).]]> http://www.dslreports.com/forum/remark,21559099 Wed, 10 Dec 2008 13:25:57 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559068 Barry : I know the wiring could be improved, but I'm hesitant (and highly tempted at the same time) to shell out another $100 for a technician to come and do the job. ]]> http://www.dslreports.com/forum/remark,21559068 Wed, 10 Dec 2008 13:21:01 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559054 Barry :
Click for full size
]]> http://www.dslreports.com/forum/remark,21559054 Wed, 10 Dec 2008 13:18:17 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559035 rosenqui : Make absolutely certain that your inside wiring isn't partly to blame. My POTS line gets split into separate voice/DSL lines at my demarc box since I have extra pairs coming into the house, so I've never had any issues. My parents however signed up for DSL a few years ago and they were getting terrible speeds.

At first I thought it was their distance from the CO that was to blame, but we went around and disconnected every phone in the house since not all of them had DSL filters. My dad put the ones he was given on the oldest/cheapest phones figuring those were the ones most likely to cause interference. With everything but the DSL modem disconnected from the line his speed jumped to near the maximum - about a 4-5x improvement!

We eventually traced the problem to an older Nortel cordless phone, but to ensure that there wouldn't be a problem in the future we used a stock DSL filter to split the line where it entered the house, then kept the voice portion of the line isolated from the DSL portion. The DSL modem is the only thing on the DSL side of the splitter.]]> http://www.dslreports.com/forum/remark,21559035 Wed, 10 Dec 2008 13:15:13 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21559016 nanook :
said by Barry See Profile :

What speeds do you sync at now?
4Mb/s reliably. After a lot of internal rewiring, adding a POTS splitter, etc. I am now on the borderline for 5Mb/s. But I am concerned that may introduce reliability (transmission errors) problems.

Perhaps you can post your line stats from your DSL modem as well as the make/model of modem. Like me you may be able to make substantial improvements from within. ]]> http://www.dslreports.com/forum/remark,21559016 Wed, 10 Dec 2008 13:12:23 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21558975 Barry : That is even worse. I guess I'll have to factor in the distance from the CO when I move.

What speeds do you sync at now?]]> http://www.dslreports.com/forum/remark,21558975 Wed, 10 Dec 2008 13:05:22 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21557968 nanook :
said by Barry See Profile :

It baffles me how there is no remote in my area as the CO is 5km away. I guess 2500 houses isn't enough to justify the expense.
I live about 4km away from the CO in a ~350,000 population "hi-tech" community yet there is still no RSLAM.

I used to live in an even larger community, where house prices ranged from $600k to $millions (i.e. upscale) where I was 5km from the CO yet there was no RSLAM until 3 years after I left.

And FWIW I was with BellER in both cases until switching to TekSavvy about a year ago. Do not ascribe to malice what is more easily explained as rank incompetence.]]> http://www.dslreports.com/forum/remark,21557968 Wed, 10 Dec 2008 10:26:49 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21557006 Barry : This is true, but it's definitely shorter than 4.5km.]]> http://www.dslreports.com/forum/remark,21557006 Wed, 10 Dec 2008 03:57:41 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21557001 Guspaz : That may not be a DSL remote. And 3000 feet as the bird flies is a lot longer as the wire goes.]]> http://www.dslreports.com/forum/remark,21557001 Wed, 10 Dec 2008 03:54:43 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21556991 Barry : That would explain it because I could of sworn there was a remote 3000 feet away from my house. It's a brick shed with a Bell logo and I often see a truck working on it.

You can even see a truck by it on Google Maps.
»maps.google.ca/?ie=UTF8&ll=43.48···t=h&z=20]]> http://www.dslreports.com/forum/remark,21556991 Wed, 10 Dec 2008 03:42:04 EDT Re: Bell sucks! http://www.dslreports.com/forum/remark,21556221 vintagewino :
said by Barry See Profile :

It baffles me how there is no remote in my area as the CO is 5km away. I guess 2500 houses isn't enough to justify the expense.
There likely IS a remote in the area, but most often, they are reserved for Sympatico customers only. The rest of us all can sneeze into the wind. :o

Too many horror stories in this forum someone having good speed on Sympatico, switching to (your choice) ISP, and getting knocked off the remote back to CO. :(]]> http://www.dslreports.com/forum/remark,21556221 Tue, 09 Dec 2008 22:50:58 EDT Bell sucks! http://www.dslreports.com/forum/remark,21555868 Barry : I know that goes unsaid, but I wanted to get this rant out of my system.

I was looking forward to switching from Hogeco to TekSavvy and was disappointed when I synced at 1280/786. After trying some line tests with no success, I requested to be switched to a remote. Since there was no remote, Bell put me on interleaved and now I sync at 1184/384.

It baffles me how there is no remote in my area as the CO is 5km away. I guess 2500 houses isn't enough to justify the expense.]]> http://www.dslreports.com/forum/remark,21555868 Tue, 09 Dec 2008 21:48:34 EDT