What is most surprising is that there are customers switching back to cable after having FTTH.
I thought the same thing... 99.9% of the reinstalls that i have done were because of bad billing and even worse customer service... According to the customers, the speed isn't worth the hassle.
I have family in Orlando that have Bright House.(internet only) It really is a solid product for them, and in general, this company has a very good customer service rating. I can understand why some people would be completely irked by Verizon after coming from Bright House, with regards to billing issues and customer service.
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