viperlmw
Premium
join:2005-01-25
 ·Qwest.net
| reply to GOLFnSUN
Re: Here is a Qwest DOC explaining the interference problem ...
So there is a process for the CLEC to keep their customer. It seems to me that the CLECs need to educate their customers to initiate repair with their provider (the CLEC) and have the CLEC maintain control of the repair process. There is no need for a CLEC customer to ever call Qwest, but many CLECs don't want to deal with repair issues themselves, wanting to have the customer deal directly with the incumbent. If the CLEC keeps control of their customer, all will be well. |
