TxPres
join:1999-07-22
Austin, TX | Porting out my 2nd Line I have two lines with CV on one adapter. I would like to port out my 2nd line, not the one the account is listed under.
Will they close my account, just cancel the 2nd line, or assign a new number to my 2nd line?
I don't want to cancel or close my CV account.
|
|
 scotsAre we there yet??Premium
join:1999-12-06
Raleigh, NC
kudos:1
 ·AT&T U-Verse
| Porting out your second line shouldn't close out your account since line 1 is the main line on your account. It should just cancel the 2nd line, but I'd contact AT&T after the porting process has been verified as completed to make sure the 2nd line is canceled and you're not getting charged for it anymore. |
|
FisamoPremium
join:2004-02-20
Apex, NC | said by scots:Porting out your second line shouldn't close out your account since line 1 is the main line on your account. It should just cancel the 2nd line, but I'd contact AT&T after the porting process has been verified as completed to make sure the 2nd line is canceled and you're not getting charged for it anymore. Agreed that it should just cancel the second line. However, with the issues you've described and those experienced by burgerwars  , it might be worth a call into ATT to see if porting action on the 2nd number would put the primary number in jeopardy (and if they'd let that 2nd number go!) |
|
|
|
 fxtrPremium
join:2002-09-15
Reston, VA | reply to TxPres
I ported out my 2nd line to FIOS last September with no billing problems. I called AT&T and they said Verizon handles the whole process. The next AT&T bill was for 1 phone only.
There was a delay in that Verizon did not include the words "partial port" in the request to AT&T. And AT&T got confused about did I want to port one or two lines even though the request was for one-and-only-one phone number.
Once Verizon resubmitted the partial port request the process went through. |
|
TxPres
join:1999-07-22
Austin, TX | reply to TxPres
Thanks for the help. I do not want to lose my Primary number but would like the 2nd number for my wife cell phone.
I finally got thru to a CV CS agent and she said that the port of the 2nd number would only cancel the 2nd line. If I then wanted to add the 2nd line back, I would need to go online and add it again. She also reminded me that if I went with ATT wireless I could get $5 off of each line on my CV account. I would need to call CV CS after the change and they would handle it.
Thanks to fxtr for the info on "partial port". I will try and make sure that the process is for a partial port request. I am assuming that the wireless companies know how to do that.
This will be somewhat complicated since I will be getting three cell phone lines. Two ported from my current provider which will close that account and a third ported from my CV account 2nd line.
Thanks, |
|
TxPres
join:1999-07-22
Austin, TX | reply to TxPres
The port of the 2nd line went smooth.
I even got an email from ATT CV on the day of the port telling me that my 2nd line was being disconnected. Checked the website and it shows only my primary line is active. |
|
scotsAre we there yet??Premium
join:1999-12-06
Raleigh, NC
kudos:1 | reply to TxPres
Glad to hear it went smooth! I'm thinking about porting out my second line since ATTCV won't let me cancel my first line and keep my second line. |
|
| reply to TxPres
Re: Porting out my 2nd Line My issue was AT&T wouldn't let me port out a Simple Reach number. I had one line but two numbers. They would let me port the primary number, but since Simple Reach is considered a feature, they wouldn't let it be ported.
But now since CallVantage is being shut-down, maybe they'll be more open to letting virtual numbers go. Since they're not going to provide service, I would think they would be more likely to let customers port. |
|
