| reply to jcclow
Re: [Internet] Class Action Lawsuit against Brighthouse I've lived in Florida for a year and a half (Sarasota/Bradenton area), and have had the same problems with two different Verizon accounts, one has been resolved, and one hasn't. Intermittent drops and extreme slowdowns, intermingled with a fair to decent (but never excellent) signal.
My theory is the problem stems from buried cable. To protect from the extreme weather we're susceptible to here (hurricanes, lightning, etc.), they bury most of the cable. This is all well and good, except that in a lot of instances, it was installed many years ago, and is beginning to short out in places. The biggest problem, since it's intermittent, is finding the location of those shorts, and they're numerous. I'd had all the equipment and cabling replaced inside my home, but they didn't fix it until they found a short in the main line A BLOCK AWAY!!! It has worked flawlessly since, about 6 mos now, but WOW, what a headache!
At work, we even switched ISP's, but are still having the problem. They still insist they can find nothing wrong, that everything tests OK, but still send out one tech after another, each with the same result! No progress! With the exception of the tech that fixed my home problem, they all have blamed either my equipment or my configuring skills (I've been a network tech/admin for close to 15 years, and have never had any problems at my end that I couldn't resolve on my own in a reasonable amount of time). At least in my area, I was told by the one honest tech I talked to, they are not planning to fix a lot of the problems, because they are going to install fiber optic next spring, and weren't about to do anything until then. I already had fiber optic at home when he told me this. At work, it was a Verizon DSL problem, now a TW Telecom (Time Warner) T1 problem, but the symptoms are EXACTLY the same. I've checked and rechecked my configurations, replaced internal hardware, software, everything they've asked, but ultimately, I believe they'll have to fix an issue on THEIR end before this is resolved. |
