Insulted
@teksavvy.com
| Reasons why you should never go with YAK ever!!
There are several reasons why you should never receive any service from a company as incompetent as YAK:
1. Useless order-takers:
They will surely take your order wrong and then create a problem for you so that a simple 10 day process will turn out to be a 20 day waiting period.
2. No interdepartmental communication:
Instead of communicationg with other departments within YAK, any person you talk to will give you the information related to your situation and let you explain everything. This not only puts you into a messenger-boy status wasting your time but also results in huge costs in phone bills, especially if you are using prepaid cards.
3. No interdepartmental communication (again):
In the case that you want to cancel your subscription BEFORE (or presumably after) you receive the service, rest assured that accounting and DSL will certainly not notify each other and you will keep receiving bills for a service which you have never used.
4. Clueless Customer Service:
Words such as "you don't have anything to be worried about anymore" or "it is fixed, we apologize for the inconvenience" coming from customer service representatives will hold no meaning as you will continously receive the past months bills from the company.
5. Adding insult to the injury:
Not only your previous 2 attempts of clarifying the siuation will be rendered useless but also they will include a $1.95 of paper invoice fee with your 4th bill.
What are they charging me for, "Protection Money"? I didn't know Mafias were legally allowed in Canada. |
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hmmmmmmmm
@videotron.ca | correct me if i'm wrong...
But wasn't it YAK who contracted teksavvy personnel for order taking or support or something like that??
I recall seeing something to this effect a little bit ago in the teksavvy forum... |
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Insulted
@teksavvy.com
| reply to Insulted
That might be before I signed up with them (or after for all I care!).
What I care about is how it affects my customer experience. So far, the impression I got is they are clumsy, incompetent, and worst of all, have a total lack of communication between departments. |
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hmmmmmmmm
@videotron.ca | You may want to also pose this question in the teksavvy forum, since I'm pretty sure teksavvy is part of this in some way.
But someone correct me if i'm wrong. |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
 ·Colbanet
| Yak was outsourcing some of their support to TekSavvy for a while. Regardless of if this is still happening or not, this is purely a Yak issue, and has nothing to do with TekSavvy. If Yak's outsourcing is causing breaks in communication between departments, that's their own fault.
Not trying to be a TekSavvy fanboy, but I think you're stretching a bit too far. If you take that road, you might as well blame Tim Hortons for the failings of all ISPs that have customer service issues :P |
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Insulted
@bell.ca
| reply to Insulted
Why is everyone so focused on the registration and not on the billing issue? To me that's more interesting than a mistake of one person.
(Also, I signed up for the service in August 19. If you are going to speculate about who's to blame for the registration then you can do so with the facts  |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to Guspaz
said by Guspaz  :Yak was outsourcing some of their support to TekSavvy for a while. Regardless of if this is still happening or not, this is purely a Yak issue, and has nothing to do with TekSavvy. We currently help with some internet/tech support, but we don't participate in the sale or billing.... |
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