X-Lite with VoipO in VOIP Tech Chat http://www.dslreports.com/forum/r21591726 en Sat, 05 Dec 2009 21:43:50 EDT Sat, 05 Dec 2009 21:43:50 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21624482 N9MD :
said by nitzan See Profile :

Well, if it's just going to be a bunch of BBRers you're not going to have problems.
From the info I've read, the major reason for VOIPo "allowing" (but not supporting) BYOD is to accommodate the thousands of potential customers (through HostGator) who reside outside the USA, to whom shipping a VOIPo-supplied adapter would be problematic.

However, if any of these "foreigners" (said with respect) have a gripe with the absence of BYOD support, they can always:

• Sue in Small Claims Court in Harris County TX.
• Lodge a complaint to the Houston TX Better Business Bureau.
• Ask the Texas Attorney General's office to investigate.
• Submit an on-line complaint to the FCC.
• Write a Letter to the Editor of PRAVDA in Moscow.
• Involve the Mossad in a covert operation against VOIPo's servers.
• Protest to the Chinese Olympic Gymnastics Committee regarding underage VoIPing.

:D]]> http://www.dslreports.com/forum/remark,21624482 Mon, 22 Dec 2008 23:18:51 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21624345 VOIPoTim :
said by nitzan See Profile :

Well, if it's just going to be a bunch of BBRers you're not going to have problems. :) I guess it really depends on whether the customer in question fully realizes they're on their own from the get-go. If yes, it'll probably be OK.
No other real way to know it's even an option.]]> http://www.dslreports.com/forum/remark,21624345 Mon, 22 Dec 2008 22:49:06 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21624338 nitzan : Well, if it's just going to be a bunch of BBRers you're not going to have problems. :) I guess it really depends on whether the customer in question fully realizes they're on their own from the get-go. If yes, it'll probably be OK.]]> http://www.dslreports.com/forum/remark,21624338 Mon, 22 Dec 2008 22:47:30 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21624285 VOIPoTim :
said by nitzan See Profile :

said by VOIPoTim See Profile :

said by dbmaven See Profile

If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.

From their standpoint - use the Grandstream ATA - and get full support.

So - they do not support BYOD.
:

That's basically what our new relaxed policy amounts to.
Although I totally see where you're coming from, this will backfire eventually. You will get negative reviews and backlash if customers are told "it's your problem" and given no support when their BYOD service doesn't work - even if it really is their fault.

Interestingly enough, being told exactly that by a certain provider was one of the events that drove me to start Future Nine. :)
The big difference is that we're not marketing to BYOD users and it'll still be a major minority of our customer base. They're aware we don't support it at all. It's not like we're saying the service is compatible with BYOD or mentioning it on the site, etc.

We're primarily just saying that while we don't support it, we won't police it. Huge difference in that and having it offered as a "Feature". Similar to a lot of commerical software offering an "Open Source" community-supported version in addition to their core offering.

If it becomes an issue, we'll end it and move on. ]]> http://www.dslreports.com/forum/remark,21624285 Mon, 22 Dec 2008 22:38:35 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21624257 nitzan :
said by VOIPoTim See Profile :

said by dbmaven See Profile

If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.

From their standpoint - use the Grandstream ATA - and get full support.

So - they do not support BYOD.
:

That's basically what our new relaxed policy amounts to.
Although I totally see where you're coming from, this will backfire eventually. You will get negative reviews and backlash if customers are told "it's your problem" and given no support when their BYOD service doesn't work - even if it really is their fault.

Interestingly enough, being told exactly that by a certain provider was one of the events that drove me to start Future Nine. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21624257 Mon, 22 Dec 2008 22:33:51 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21624102 VOIPoTim :
said by dbmaven See Profile

If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.

From their standpoint - use the Grandstream ATA - and get full support.

So - they do not support BYOD.
:

That's basically what our new relaxed policy amounts to.

»VOIPo - Now (unofficially) supporting BYOD]]> http://www.dslreports.com/forum/remark,21624102 Mon, 22 Dec 2008 22:02:24 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21602272 dcurrey : Not getting the credentials to setup a byod is one of the things that concern me.

Right now if my pap2 dies I have a backup that can be put into place immediately. Phone service remains active until replacement ata arrives.

Granted this probably doesn't happen often. In nearly 5 years and 3 voip companies I have yet to have an ata fail but its good to have a backup plan.

]]> http://www.dslreports.com/forum/remark,21602272 Thu, 18 Dec 2008 12:41:17 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21602160 ptrowski :
said by slow mo See Profile :

said by usa2k See Profile :

said by global_dev See Profile :

I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet.
It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials.

Perhaps they have changed.

Tim,

Is an HT502 required?
If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software?

That would be an interesting approach to an open service with a controlled support mechanism!
I like that approach. Very smart!!! The general public can have HT-502 and official support while people hang out here can, well, work things out here, not through support.
said by slow mo See Profile :

said by usa2k See Profile :

said by global_dev See Profile :

I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet.
It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials.

Perhaps they have changed.

Tim,

Is an HT502 required?
If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software?

That would be an interesting approach to an open service with a controlled support mechanism!
I like that approach. Very smart!!! The general public can have HT-502 and official support while people hang out here can, well, work things out here, not through support.
The only problem I would see would be even though it is not supported, people will still call for support no matter what. Once there is some support given, it becomes a slippery slope.]]> http://www.dslreports.com/forum/remark,21602160 Thu, 18 Dec 2008 12:21:17 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21602123 slow mo :
said by usa2k See Profile :

said by global_dev See Profile :

I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet.
It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials.

Perhaps they have changed.

Tim,

Is an HT502 required?
If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software?

That would be an interesting approach to an open service with a controlled support mechanism!
I like that approach. Very smart!!! The general public can have HT-502 and official support while people hang out here can, well, work things out here, not through support.]]> http://www.dslreports.com/forum/remark,21602123 Thu, 18 Dec 2008 12:14:18 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21600871 usa2k :
said by global_dev See Profile :

I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet.
It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials.

Perhaps they have changed.

Tim,

Is an HT502 required?
If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software?

That would be an interesting approach to an open service with a controlled support mechanism!
--

Jim, VoIP since 12/2002, VOIPo 2/7/2007
FAH-Tool ... Whales ... VOIPo Forum ... VOIPo Review]]> http://www.dslreports.com/forum/remark,21600871 Thu, 18 Dec 2008 06:24:59 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21598648 dbmaven : No problem :)]]> http://www.dslreports.com/forum/remark,21598648 Wed, 17 Dec 2008 19:14:33 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21597769 global_dev : thanks for the clarification.

I avoided VOIPO, even though I wanted to try, since I was under the impression credentials were not distributed. Thanks for the heads-up on that faq link]]> http://www.dslreports.com/forum/remark,21597769 Wed, 17 Dec 2008 16:27:26 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21595479 dbmaven : VOIPo's FAQ recommends the use of X-Lite for those interested in using a softphone, and states that an e-mail to their support group will result in the necessary information to get it properly set up. So, yes - they provide the SIP credentials.

Edit to add link to publicly available FAQ:
»support.voipo.com/index.php?_m=k···av=0,7,9

If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.

From their standpoint - use the Grandstream ATA - and get full support.

So - they do not support BYOD.]]> http://www.dslreports.com/forum/remark,21595479 Wed, 17 Dec 2008 09:27:12 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21595384 ropeguru :
said by dbmaven See Profile :

You certainly are confused. This thread has absolutely nothing to do with BYOD.

X-Lite from Counterpath
I think the confusion is the fact you are using X-Lite which is normally used with a BYOD accound as most standard voip accounts have an ATA associated with them that are configured and controlled by the provider.]]> http://www.dslreports.com/forum/remark,21595384 Wed, 17 Dec 2008 09:05:19 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21595380 sgarrand : I think what he means by BYOD is getting SIP credentials, which VOIPo does not give out, right? You would need them to set up X-Lite yourself.

Scott
--
The thoughts contained in my posts are my own and not those of my employer. My web site is WhyTheHell.com]]> http://www.dslreports.com/forum/remark,21595380 Wed, 17 Dec 2008 09:04:53 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21595352 dbmaven : You certainly are confused. This thread has absolutely nothing to do with BYOD.

X-Lite from Counterpath]]> http://www.dslreports.com/forum/remark,21595352 Wed, 17 Dec 2008 08:56:49 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21595272 global_dev : I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet.]]> http://www.dslreports.com/forum/remark,21595272 Wed, 17 Dec 2008 08:24:05 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21593838 dbmaven : Never. Confuse the hell out of too many people if I changed my user name - including me... :D

Within minutes of posting the original message, I got a call on the account contact number from support (damn - these guys are good!)

We walked through a bunch of stuff, and still could not get it working - although they had tested with a copy of X-Lite and it was working fine for them. Strange.

The system I was originally working on is Vista64, so we were headed down a path thinking that might be the issue.

So I installed X-Lite on an XP/SP3/32 bit laptop. And it still wasn't behaving.

But eventually I was able to get it to work - here's the short version of the story.
In the pics above, we set XTunnels to 'Never' and changed the port (top picture -> domain) to another port # - e.g. appended :5061 to the sip.voipwelcome.com 'domain'.
It still didn't work.
'Justin' from support said he'd work on it and include some other folks - as it was just weird that SIP/X-Lite would be causing issues (I'm always finding new and strange things) - usually it's the Grandstream that causes setup issues and X-Lite works pretty much in default mode.....we agreed to email any info either of us found.

Then I remembered issues I've had with other apps and my firewall. I use TrendMicro Internet Security - and it can take a little bit of work to get the firewall to behave - it's pretty restrictive by default (which I'm more than OK with).
First I disabled the firewall entirely - no go.
Then re-enabled it, and added X-Lite as a specific app, and set both TCP and UDP ports, inbound and outbound, to "Allow".
Lo and behold - it worked on the Vista64 system. Outbound calls went through.

On the XP laptop - I'm not running Trend - so I looked at the Windows Firewall - and X-Lite had already been automatically added as an allowable exception.
For grins and giggles, I took the specific port "off" the domain entry - effectively returning it to the default.
Bingo - outbound calls work.

Now - I haven't had any more time to play with it - but a quick test showed that I wasn't getting incoming calls - they'd ring on the Grandstream attached phone but not X-Lite. Have to do some more diagnosis on that - wondering if that's deliberate design behavior or another glitch on my software end.....

By the way - this directed to VoipoTim and anyone else reading - I was especially impressed with the support team. Well spoken, sharp, gave clear directions, asked the right questions. What a pleasure in the vast abyss of "SSM", as I like to call them (scripted support morons). It will be difficult as the company grows to maintain this level of support service - but right now it is a "key differentiator", in my opinion.]]> http://www.dslreports.com/forum/remark,21593838 Tue, 16 Dec 2008 21:57:14 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21593704 usa2k : So when you going to change to VOIPoMaven?]]> http://www.dslreports.com/forum/remark,21593704 Tue, 16 Dec 2008 21:39:51 EDT Re: X-Lite with VoipO http://www.dslreports.com/forum/remark,21592641 chpalmer : On the topology page...

"Use local IP Address" is what I have.]]> http://www.dslreports.com/forum/remark,21592641 Tue, 16 Dec 2008 18:17:26 EDT X-Lite with VoipO http://www.dslreports.com/forum/remark,21591726 dbmaven : Trying to get X-Lite working with Voipo.

I got the information necessary and plugged it in - I can get a dial tone, but after entering a number to call outbound, nothing happens. Here are the 2 salient tabs from the config dialog (replace 'phone number here' with the actual 10 digit Voipo phone/account number):

[attachment=1][attachment=2]

I figure I must be missing something pretty simple - or do I need to forward ports on the router to the PC that's running X-Lite ?

Thanks in advance for any help.

Edit to add:
The vPanel shows that it did register, interestingly enough:
sip:##########@my ip:31238;rinstance=0602d01fcf3c4f01 2008-12-16 21:16:04 X-Lite release 1100l stamp 47546
--
If a pig loses its voice, is it disgruntled?
Living in "an optimized state of temporary chaos"
Q: When will it be done ?? A: When pigs fly !!
]]> http://www.dslreports.com/forum/remark,21591726 Tue, 16 Dec 2008 15:34:14 EDT