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2 edits | Never. Confuse the hell out of too many people if I changed my user name - including me... 
Within minutes of posting the original message, I got a call on the account contact number from support (damn - these guys are good!)
We walked through a bunch of stuff, and still could not get it working - although they had tested with a copy of X-Lite and it was working fine for them. Strange.
The system I was originally working on is Vista64, so we were headed down a path thinking that might be the issue.
So I installed X-Lite on an XP/SP3/32 bit laptop. And it still wasn't behaving.
But eventually I was able to get it to work - here's the short version of the story.
In the pics above, we set XTunnels to 'Never' and changed the port (top picture -> domain) to another port # - e.g. appended :5061 to the sip.voipwelcome.com 'domain'.
It still didn't work.
'Justin' from support said he'd work on it and include some other folks - as it was just weird that SIP/X-Lite would be causing issues (I'm always finding new and strange things) - usually it's the Grandstream that causes setup issues and X-Lite works pretty much in default mode.....we agreed to email any info either of us found.
Then I remembered issues I've had with other apps and my firewall. I use TrendMicro Internet Security - and it can take a little bit of work to get the firewall to behave - it's pretty restrictive by default (which I'm more than OK with).
First I disabled the firewall entirely - no go.
Then re-enabled it, and added X-Lite as a specific app, and set both TCP and UDP ports, inbound and outbound, to "Allow".
Lo and behold - it worked on the Vista64 system. Outbound calls went through.
On the XP laptop - I'm not running Trend - so I looked at the Windows Firewall - and X-Lite had already been automatically added as an allowable exception.
For grins and giggles, I took the specific port "off" the domain entry - effectively returning it to the default.
Bingo - outbound calls work.
Now - I haven't had any more time to play with it - but a quick test showed that I wasn't getting incoming calls - they'd ring on the Grandstream attached phone but not X-Lite. Have to do some more diagnosis on that - wondering if that's deliberate design behavior or another glitch on my software end.....
By the way - this directed to VoipoTim and anyone else reading - I was especially impressed with the support team. Well spoken, sharp, gave clear directions, asked the right questions. What a pleasure in the vast abyss of "SSM", as I like to call them (scripted support morons). It will be difficult as the company grows to maintain this level of support service - but right now it is a "key differentiator", in my opinion. |
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