global_dev
join:2005-09-23
Woodbridge, VA | reply to dbmaven
Re: X-Lite with VoipO
I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet. |
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dbmaven
There's no shortage
Premium,Mod
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Sty in Sky
clubs: | You certainly are confused. This thread has absolutely nothing to do with BYOD.
X-Lite from Counterpath |
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sgarrand
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 ·Callcentric
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| I think what he means by BYOD is getting SIP credentials, which VOIPo does not give out, right? You would need them to set up X-Lite yourself.
Scott
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ropeguru
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| reply to dbmaven
said by dbmaven  :You certainly are confused. This thread has absolutely nothing to do with BYOD. X-Lite from Counterpath I think the confusion is the fact you are using X-Lite which is normally used with a BYOD accound as most standard voip accounts have an ATA associated with them that are configured and controlled by the provider. |
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dbmaven
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1 edit | reply to sgarrand
VOIPo's FAQ recommends the use of X-Lite for those interested in using a softphone, and states that an e-mail to their support group will result in the necessary information to get it properly set up. So, yes - they provide the SIP credentials.
Edit to add link to publicly available FAQ:
»support.voipo.com/index.php?_m=k···av=0,7,9
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD. |
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usa2k
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|  reply to global_dev
Re: X-Lite with VoipO
said by global_dev :I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet. It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials.
Perhaps they have changed.
Tim,
Is an HT502 required?
If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software?
That would be an interesting approach to an open service with a controlled support mechanism!
--
Jim, VoIP since 12/2002, VOIPo 2/7/2007
FAH-Tool ... Whales ... VOIPo Forum ... VOIPo Review |
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slow mo
join:2002-03-19
USA
| said by usa2k :said by global_dev :I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet. It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials. Perhaps they have changed. Tim, Is an HT502 required? If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software? That would be an interesting approach to an open service with a controlled support mechanism! I like that approach. Very smart!!! The general public can have HT-502 and official support while people hang out here can, well, work things out here, not through support. |
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ptrowski
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| said by slow mo :said by usa2k :said by global_dev :I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet. It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials. Perhaps they have changed. Tim, Is an HT502 required? If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software? That would be an interesting approach to an open service with a controlled support mechanism! I like that approach. Very smart!!! The general public can have HT-502 and official support while people hang out here can, well, work things out here, not through support. said by slow mo :said by usa2k :said by global_dev :I am confused... I thought Voipo accounts were not BYOD. This thread tells differnet. It would be good if Tim stepped in here. I did not think they were letting non-beta participants have credentials. Perhaps they have changed. Tim, Is an HT502 required? If so, the ATA may be the only way to get support, and perhaps the credentials can be obtained for applying to alternate devices and software? That would be an interesting approach to an open service with a controlled support mechanism! I like that approach. Very smart!!! The general public can have HT-502 and official support while people hang out here can, well, work things out here, not through support. The only problem I would see would be even though it is not supported, people will still call for support no matter what. Once there is some support given, it becomes a slippery slope. |
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dcurrey
Premium
join:2004-06-29
·ViaTalk
| reply to slow mo
Not getting the credentials to setup a byod is one of the things that concern me.
Right now if my pap2 dies I have a backup that can be put into place immediately. Phone service remains active until replacement ata arrives.
Granted this probably doesn't happen often. In nearly 5 years and 3 voip companies I have yet to have an ata fail but its good to have a backup plan.
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VOIPoTim
VOIPo.com
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join:2006-06-06
Houston, TX
1 edit | reply to dbmaven
Re: X-Lite with VoipO
said by dbmaven
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD.
:
That's basically what our new relaxed policy amounts to.
»VOIPo - Now (unofficially) supporting BYOD |
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nitzan
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| said by VOIPoTim :said by dbmaven
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD.
: That's basically what our new relaxed policy amounts to. Although I totally see where you're coming from, this will backfire eventually. You will get negative reviews and backlash if customers are told "it's your problem" and given no support when their BYOD service doesn't work - even if it really is their fault.
Interestingly enough, being told exactly that by a certain provider was one of the events that drove me to start Future Nine. 
--
Nitzan Kon, CEO
Future Nine Corporation |
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VOIPoTim
VOIPo.com
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join:2006-06-06
Houston, TX
4 edits | said by nitzan :said by VOIPoTim :said by dbmaven
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD.
: That's basically what our new relaxed policy amounts to. Although I totally see where you're coming from, this will backfire eventually. You will get negative reviews and backlash if customers are told "it's your problem" and given no support when their BYOD service doesn't work - even if it really is their fault. Interestingly enough, being told exactly that by a certain provider was one of the events that drove me to start Future Nine. The big difference is that we're not marketing to BYOD users and it'll still be a major minority of our customer base. They're aware we don't support it at all. It's not like we're saying the service is compatible with BYOD or mentioning it on the site, etc.
We're primarily just saying that while we don't support it, we won't police it. Huge difference in that and having it offered as a "Feature". Similar to a lot of commerical software offering an "Open Source" community-supported version in addition to their core offering.
If it becomes an issue, we'll end it and move on. |
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nitzan
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·ViaTalk
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| Well, if it's just going to be a bunch of BBRers you're not going to have problems. I guess it really depends on whether the customer in question fully realizes they're on their own from the get-go. If yes, it'll probably be OK. |
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VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
| said by nitzan :Well, if it's just going to be a bunch of BBRers you're not going to have problems. I guess it really depends on whether the customer in question fully realizes they're on their own from the get-go. If yes, it'll probably be OK. No other real way to know it's even an option. |
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N9MD
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Wayne, NJ
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1 edit | reply to nitzan
said by nitzan :Well, if it's just going to be a bunch of BBRers you're not going to have problems. From the info I've read, the major reason for VOIPo "allowing" (but not supporting) BYOD is to accommodate the thousands of potential customers (through HostGator) who reside outside the USA, to whom shipping a VOIPo-supplied adapter would be problematic.
However, if any of these "foreigners" (said with respect) have a gripe with the absence of BYOD support, they can always:
• Sue in Small Claims Court in Harris County TX.
• Lodge a complaint to the Houston TX Better Business Bureau.
• Ask the Texas Attorney General's office to investigate.
• Submit an on-line complaint to the FCC.
• Write a Letter to the Editor of PRAVDA in Moscow.
• Involve the Mossad in a covert operation against VOIPo's servers.
• Protest to the Chinese Olympic Gymnastics Committee regarding underage VoIPing.
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