 dbmavenThere's no shortagePremium,Mod
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1 edit | reply to sgarrand
Re: X-Lite with VoipO VOIPo's FAQ recommends the use of X-Lite for those interested in using a softphone, and states that an e-mail to their support group will result in the necessary information to get it properly set up. So, yes - they provide the SIP credentials.
Edit to add link to publicly available FAQ:
»support.voipo.com/index.php?_m=k···av=0,7,9
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD. |
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VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
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1 edit | said by dbmaven 
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD.
:
That's basically what our new relaxed policy amounts to.
»VOIPo - Now (unofficially) supporting BYOD |
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nitzanPremium,VIP
join:2008-02-27
kudos:2 | said by VOIPoTim:said by dbmaven
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD.
: That's basically what our new relaxed policy amounts to. Although I totally see where you're coming from, this will backfire eventually. You will get negative reviews and backlash if customers are told "it's your problem" and given no support when their BYOD service doesn't work - even if it really is their fault.
Interestingly enough, being told exactly that by a certain provider was one of the events that drove me to start Future Nine. 
--
Nitzan Kon, CEO
Future Nine Corporation |
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VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:1
4 edits | said by nitzan:said by VOIPoTim:said by dbmaven
If someone were to take that information and configure their own ATA - I don't think VOIPo cares one way or the other. However, they bear no support responsibility if there are issues.
From their standpoint - use the Grandstream ATA - and get full support.
So - they do not support BYOD.
: That's basically what our new relaxed policy amounts to. Although I totally see where you're coming from, this will backfire eventually. You will get negative reviews and backlash if customers are told "it's your problem" and given no support when their BYOD service doesn't work - even if it really is their fault. Interestingly enough, being told exactly that by a certain provider was one of the events that drove me to start Future Nine. The big difference is that we're not marketing to BYOD users and it'll still be a major minority of our customer base. They're aware we don't support it at all. It's not like we're saying the service is compatible with BYOD or mentioning it on the site, etc.
We're primarily just saying that while we don't support it, we won't police it. Huge difference in that and having it offered as a "Feature". Similar to a lot of commerical software offering an "Open Source" community-supported version in addition to their core offering.
If it becomes an issue, we'll end it and move on. |
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nitzanPremium,VIP
join:2008-02-27
kudos:2 | Well, if it's just going to be a bunch of BBRers you're not going to have problems. I guess it really depends on whether the customer in question fully realizes they're on their own from the get-go. If yes, it'll probably be OK. |
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VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:1 | said by nitzan:Well, if it's just going to be a bunch of BBRers you're not going to have problems. I guess it really depends on whether the customer in question fully realizes they're on their own from the get-go. If yes, it'll probably be OK. No other real way to know it's even an option. |
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 N9MDPremium
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1 edit | reply to nitzan
said by nitzan:Well, if it's just going to be a bunch of BBRers you're not going to have problems. From the info I've read, the major reason for VOIPo "allowing" (but not supporting) BYOD is to accommodate the thousands of potential customers (through HostGator) who reside outside the USA, to whom shipping a VOIPo-supplied adapter would be problematic.
However, if any of these "foreigners" (said with respect) have a gripe with the absence of BYOD support, they can always:
• Sue in Small Claims Court in Harris County TX.
• Lodge a complaint to the Houston TX Better Business Bureau.
• Ask the Texas Attorney General's office to investigate.
• Submit an on-line complaint to the FCC.
• Write a Letter to the Editor of PRAVDA in Moscow.
• Involve the Mossad in a covert operation against VOIPo's servers.
• Protest to the Chinese Olympic Gymnastics Committee regarding underage VoIPing.
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