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Nerdtalker
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join:2003-02-18
Tucson, AZ
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| reply to TKJunkMail
Re: They did more than "ran a few speed tests"
said by TKJunkMail  :Verizon has always gotten great press and test results for their voice service. I was not aware of any great marketing hype about their data service being better than the others. I've added emphasis where necessary to highlight my point. Press doesn't always mean unbiased, objective, or that thorough. Testing conditions (even in the Gizmodo test) change so often, and local load and signal propagation is such a huge variable that, without running hundreds of tests, I don't consider any "testing" to be complete. Certainly nothing from the likes of the Walt-Mossberg type "press" if that's what you're alluding to.
This isn't about voice at all. Data is what we're talking about here. Regarding those tests, it'd seem that (at least this test) a number say otherwise. This nonsense that their network is "the fastest and most reliable 3G network in America" is laughable at best. Last Thursday the entire Verizon cellular network went down (completely, no signal) in my area. Completely. It makes me laugh every time I see their billboard.
If you're referring to those JD Power & Associates ratings, you'd honestly have to be kidding yourself or naive to believe them.
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| said by Nerdtalker :If you're referring to those JD Power & Associates ratings, you'd honestly have to be kidding yourself or naive to believe them. I believe them for exactly what they are -- consumer impressions. Verizon has been building a marketing impression of quality, and that impression is showing through because it does not offend the sensibilities of those responding to the surveys. Customers who think that the network is likely good are apt to blame issues on other factors (like slow servers).
Sprint's largely black-and-white commercials with the scary-looking CEO extolling the values of unlimited amounts of what customers want (while throwing on a 5 GB cap) make them look cheap and defensive. Consumers who think that Sprint is on the ropes are likely to blame issues on a network in decline.
I have no data for any of that, but it seems to follow...
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