http://www.dslreports.com/forum/r21602751 en Wed, 09 Dec 2009 01:30:37 EDT Wed, 09 Dec 2009 01:30:37 EDT http://www.dslreports.com/forum/remark,21602751 viperlmw : If CLECs ensure their customer opens the repair ticket with them, they are able to maintain control of the process and ensure their customer stays their customer. This may require a change in mindset with some CLECs, as they often tell their customer to handle repair issues with the incumbent (Qwest).]]> http://www.dslreports.com/forum/remark,21602751 Thu, 18 Dec 2008 14:21:23 EDT