| The TRUTH "Monica Martinez tells me they make every attempt to repair this issue, either by making adjustments at the central office or the remote terminal."
This is simply not true. I work with this issue almost daily. I also worked for Qwest as a DSL tech for 7 years, and have close friends that are still DSL techs here in the Denver area.
What i am seeing in the field, and what current QWEST DSL TECHs are confirming, is that when there is a trouble ticket generated on a DSL circuit, and the dispatched tech determines that FTTN has been installed at that cross box, the tech automatically says that the trouble is being caused by the FTTN. They do no testing at all. They either call Assignments to find out, or physically look in the cross box. If it is a Qwest customer, they cut them to FTTN. If it is a CLEC they do nothing but close the ticket and report to us that the end user needs to be cut to FTTN. We, the CLEC, then have to follow the process to have them cut over. By doing so, we can no longer be their ISP, which cripples our ability to take care of those customers. It can take up to weeks by the time we have the customer cut over to FTTN. During that time the customer has been down, and are they ready to go back to Qwest. |
